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AuroraPenticton
AuroraPenticton
Inspiring
May 19, 2023
Question

Crash when adding swatches

  • May 19, 2023
  • 3 replies
  • 575 views

Latest version of InDesign 2023 crashes everytime I try to add a new swatch book:

 

From the Swatches Panel flyout menu, choose New Color Swatch.

In the dialog box, click the Color Mode popup menu.

At the bottom of the list choose Other Library...

CRASH

 

macOS Monterey 12.6.5

This topic has been closed for replies.

3 replies

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
May 23, 2023

Hi @AuroraPenticton ,

 

Sorry to hear about the trouble. Please try the suggestions shared above and if it still doesn't work, please share a few more details like:

 

  1. The exact version of InDesign.
  2. Is this happening with a specific file or multiple files?
  3. Please collect system logs and share the file name with us.

 

Thanks

Rishabh

AuroraPenticton
AuroraPentictonAuthor
Inspiring
May 24, 2023

Thanks, it was not file related. A file didn't even need to be opened for the crash to happen. Anyway, deleting the "APPLICATION "LOCAL CACHED DATA FOLDER" seemed to solve the problem and I was able to keep my settings.

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
May 23, 2023

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

------------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 20, 2023

I can't reproduce this crash under OS 12.6.5 and InDesign 2023 18.2.x, I can't reproduce it under OS 12.6.6 and InDesign v18.3 either.

How much RAM do you have?

Maybe time to consider resetting the InDesign preferences.

AuroraPenticton
AuroraPentictonAuthor
Inspiring
May 23, 2023

24GB RAM. This is literally a new installation of InDesign 2023. But when I have time I will try a reset and see what happens.

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 23, 2023

Why wait?

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