Crash when trying to select Package - error 0xc0000005 and Public.dll

Question

I have a master catalog indd in a folder with 274 links to images and .xlsx files . Every year I update these links and update my ID file before exporting to pdf and sending to printer and web publishing. I then package the ID file in a folder for that year. Has worked flawlessly for 10+ years, until this year.

InDesign 18.5 x64

Windows 10 Pro domain account with admin priveleges

I can open the ID file and update links, format pages, save and export to pdf.

Preflight panel on default shows no errors.

Click File and Package. Mouse turns to a spinning wheel for a few seconds and ID crashes and pops-up the submit issue. I have submitted for months and haven't heard back.

Log has: <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF7BC6C186">

Reviewing that error, I have made of security permissions on APPDATA/LOCAL/Adobe/InDesign have Full control. No change.

I have defaulted my preferences for ID. No Change.

I have reinstalled ID. No Change.

I try another file, it packages without issue. So something with this file. appears to be the issue.

But I have full controll of the files as they all live in that folder and I have ownership, full control permissions, run ID as administrator even though the account is an admin. This file errors when Package is selected prior to the package options box showing up.

Event Viewer doesn't show an event for the crash but maybe 1 out of every 10 times. It shows the Public.dll error.

Thoughs or suggestions?

Eugene Tyson · Accepted Answer

If a document is not behaving well then try

File>Export

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

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Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Just some things to try.

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