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karing4235337
karing4235337
Participant
January 20, 2017
Question

Crashing and then unable to open document: need to sign off proofs on Monday. Please help!

  • January 20, 2017
  • 4 replies
  • 357 views

Hi. I'm using the 2015 Cloud version of Indesign. Usually I have no problems. Today it crashed and then crashed again whenever I tried to open the document I was working on. Eventually (and against a deadline) I just restarted a new document....and the same thing has now happened. I can't open either of them without Indesign crashing but I can open other, already created, files. Can anyone advise? I really need to complete this by Sunday so I can proof and get sign off on Monday am!!

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    4 replies

    Sandee Cohen
    Sandee Cohen
    Legend
    January 21, 2017

    You don't happen to have your files on DropBox? If so, there are automatic recovery versions.

    Also, if you have a Mac Time Machine you have previous versions of your file there.

    You may have to go back to a previous file.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    January 21, 2017

    I'd also say a copy of your document using Save As and saving it as an IDML file, which will help clear file corruption.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    January 21, 2017

    The first thing I'd do is to reset your InDesign preferences:

    Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow)

    You may have to do it a couple of times before you get the hang of it!

    Joel Cherney
    Community Expert
    Joel CherneyCommunity Expert
    Community Expert
    January 21, 2017

    I can think of a few options for you. First off, if you are free to do so, you should post your damaged file for those of us regulars who enjoy such problems to try to recover your damaged file.

    Secondly,  Markzware has a commercial file recovery service. You should take a look here:

    http://markzware.com/products/file-recovery-service/

    Lastly,  you can try the script hosted by Kasyan that will attempt to blind-open your INDD and attempt to export IDML:

    http://kasyan.ho.com.ua/blind_open_and_idml-export.html

    Joel Cherney
    Community Expert
    Joel CherneyCommunity Expert
    Community Expert
    January 21, 2017

    I found another method of recovering damaged InDesign files while browsing Kasyan's site:

    http://kasyan.ho.com.ua/indd_recovery.html

    There is a link to a Mac file recovery app at the bottom of the page. Haven't tested either one, but it's worth a shot.

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