Creative Cloud Libraries (old and new ones) do not pop-up to the apps

Hi everyone,

Me and my fellow designers in our company are having issues with the Creative Cloud Libraries.

When I create a Library and share it with my colleagues (and they accept), they see it in the online Creative Cloud environment but it doesn't pop-up in the apps, such as InDesign, Photoshop, etc.

Also old libraries that were shared with them for years, are not visible for them anymore.

We've tested it out both ways. I created one and shared, but also my colleagues created and shared it. Both ways they pop-up in the online creative cloud, but not in the design tools.

All these libraries are created on an Enterprise account.

Thank you for the help.

Michelle Smits