Participant

Answered

Creative Cloud Library Graphics now have a white background

Forum|Forum|8 years ago
June 29, 2017
8 replies
10298 views

I had set up various continuous project libraries and they always worked great. I have assets (logos in ai format) that were always transparent backgrounds. Today for some reason, all the assets have a white background (think jpeg), when I open the graphic files in illustrator, there's no background color. This is particularly more annoying that InDesign is the primary culprit.

Has anyone had anything like this happen and if so how did you correct it?

Correct answer gb36822909

Thanks everyone! So just an update... the assets that were housed in the Creative Cloud Library work properly all of a sudden. No real solution to be offered on this. I don't believe there were any updates made during that time to the software. The files don't have a white background on them. I had been using the libraries for months, I knew there was nothing wrong with the files so I was incredibly perplexed and frustrated with the issues, and while I'm glad they're resolved I would love to know what happened.

I guess we may never know... *sigh*

A

AWinters

Participant

If anyone else is here in 2024, I have found a workaround for this bizarre bug: If you export the illustrator asset as an svg, you can then open the creative cloud app and upload the svg file into your library, and it will show with the transparent background as expected. Extra steps? Yes. Annoying? Yes. Is it worth the time, if you're like me, and the random white background is driving you nuts and essentially hiding your white logos? Also yes.

P.S. Dear Adobe, please fix this bug so we can get back to the more efficient "drag into the library" method ❤️

GregL2570

Participating Frequently

Why are these two responses marked as "Correct Answers"? There's no solution or explaination here. I'm having the same issue. All of a sudden, the transparent areas any new vector art object that I add to an ongoing CC Library is now showing up with a super annoying white background in the library panel, while ALL the other objects that had been added previously, are all still showing transparacy (as they should). Sure hope this is just a bug and not some new CC Library behavior.

Rishabh_Tiwari

Community Manager

Hi,

Thank you for reaching out. Can you try the suggestion in this discussion and let us know if this solves the issue or if you need further assistance?

Thanks

Rishabh

cesqo

Known Participant

Thank you @Steve Werner

It's incredible how many little bugs there are on cloud and library.... It could be a great tool to sharing files and collaborate with team, but things like this are very frustrating...

R

R-Mark

Participant

Same problem was here. Solved. Thank you very much!

dougalb3724748

Participant

Thank you so much for this solution. It was driving me insane! Phew

gb36822909AuthorCorrect answer

Participant

Thanks everyone! So just an update... the assets that were housed in the Creative Cloud Library work properly all of a sudden. No real solution to be offered on this. I don't believe there were any updates made during that time to the software. The files don't have a white background on them. I had been using the libraries for months, I knew there was nothing wrong with the files so I was incredibly perplexed and frustrated with the issues, and while I'm glad they're resolved I would love to know what happened.

I guess we may never know... *sigh*

Steve Werner

Community Expert

Did you read my post #3? If you placed an Illustrator file and checked Transparent, then all the CC Library AI files which had a transparent background would then show a transparent background when dragged into InDesign.

D

Diane5fcc

Participant

Is there a way to set this as a default setting so you don't have to do this every time?

David__B

Adobe Employee

Hi Gb,

I'm neither an InDesign or an Illustrator expert so I could be completely wrong but could you try this.

I'm wondering if dragging an InDesign file from the Libraries panel is essentially the same thing as using the place command. If so, it may be remembering the last settings used for the place command.

Please try this and see if it makes any difference.

1) Save one of your .ai files with a transparent background to the desktop

2) In InDesign use the place command File > Place

3) In the which file to place dialogue, select the .ai file you saved to the desktop, ALSO check the option "Show Import Options", click Open

4) In the Place window showing the import options ensure the transparency option is checked

5) See if this placed .ai has transparency in InDesign (hopefully yes)

6) Now test other .ai files from the Libraries panel to see if they do too

Hope that helps?

Best,

- Dave

Steve Werner

Community Expert

One of the limitations of using transparent Illustrator files in the CC Library is that there is no setting when placing from CC Library into InDesign that automatically retains the transparency. InDesign uses the current status of the Place command.

I just did a test. I placed the same transparent AI file into InDesign using the File > Place command. When I placed it, I checked Show Import Options. The first time, I checked Transparent and it appeared as transparent in InDesign. If I then placed the same graphic from CC libraries by right-clicking and choosing Place Linked or Place Copy, it honored that transparent setting.

Then I repeated the test using File > Place. This time I unchecked Transparent. It appeared with an opaque white background. When I placed the same transparent AI file from CC Libraries, it used the File > Place setting and came in with an opaque background.