Inspiring

Question

cursor won't load place text

Forum|Forum|2 years ago
May 27, 2023
3 replies
6122 views

I can't get the cursor to load on placed text. I'm placing a docx file, and I've done this a hundred times with no problem. What could possibly keep the cursor from loading?

ID CC, Windows 10.

Barb Binder

Community Expert

FWIW, I have used Malwarebytes on my Macs for years. No issues.

I also regularly reset my preferences with no issues. You can back up the important preset files (scripts, keyboard shortcuts, workspaces, etc) prior to resetting preferences so it might take five minutes to recreate your actual preferences.

-~Barb

~Barb at Rocky Mountain Training

Kelli Jae BaeliAuthor

Inspiring

I think that's my only choice now...I'll try to backup my presets first, as you suggest.
And Malwarebytes was the one that locked all my files and wreaked havoc on my computer, so I'm not keen on having any of those. I did better, really, with just letting the native Windows Defender take care of it. Will be using that now. Again. Jeez.

UPDATE: Creative Cloud will not let me install an older version, nor uninstall the current one. When i click to install/uninstall, nothing happens.
I rebooted my computer, and then tried to PLACE the text again, and watched the blue circle grind for a while. I clicked that blue circle, and it gave me background info...(see screenshot) said it was loading a font: Adobe Kis (which is the font I use for body text--it's legally used through my subscription). But when it finally finishes, the background task is blank (see screenshot2). And nothing pastes, same issue.

UPDATE: finally found the ID2024 version in start menu of Windows, so opened that and tried again, and text won't import/paste/place in that version either. What the hell is going on? Is Niburu in retrograde?

UPDATE: I uninstalled both versions of ID, rebooted my computer, tried to place text again with same issue. I opened the docx file in WPS and there was that message again that the file was locked by another program. So now, I assume this is the issue. But will have to try to figure out WHICH program has locked the file. (see screenshot)

Downloaded Lockhunter, put filename in it and it said nothing was locking the file. grrr. (see screenshot)

Peter Spier

Community Expert

I see the file path is to drive W:\ which implies some network storage device. There are a lot of reported problems, particularly in newer versions, with trying to work directly off remote storage. Waht happens if you copy the file to your local hard drive and try to place it from there?

And for what it's worth, I've also been using MalwareBytes for about 30 years with no isuues even remotely similar to what you are reporting.

Kelli Jae BaeliAuthor

Inspiring

Weirdly, this has happened again. My new malware program was IO Bit, and so i figured it was the same problem with locked files. I deleted the IO Bit malware program, and tried all this again, and the same problem. The cursor will not load to autoflow text. I have no idea where to go from here.

Kelli Jae BaeliAuthor

Inspiring

I uninstalled Advanced System Care (along with their malware program) and cleaned the registry of all remnants. I tried again with the same result: the cursor will not load.

Kelli Jae BaeliAuthor

Inspiring

@Kelli Jae Baeli

DOCX is a proprietary format owned by Microsoft - can you save your file as RTF - instead of DOCX?

You don't have to share your "production" DOCX files - just some sample with Lorem Ipsum.

And a sample INDD file - created and saved by you, on your machine.

About malware - you will NEVER get it fully removed - to be 100% sure, that it has been eliminated - you need to reinstall everything from scratch - using trusted Windows installer - booted from a trusted USB / DVD.

I don't feel a video would be helpful....as I said, I've been doing these things for 35 years...this particular thing for about half that time. I do it the same way, and have had no problems, until ID suddenly stopped loading the cursor. It's possible I might have to go with the nuclear method and recreate my preferences file, but I hope I can exhaust every other possibility first, as the process afterward in getting everything back to the way I need it is a huge time suck. But then, so is this, so maybe I'll just have to do it anyway.

Yes, I tried RTF, without success. Same issue. I'm aware that MS Word's docx is proprietary, but the point is, it's worked fine until this issue. Also, there are many programs who handle those files just fine, and unfortunately, they are the standard for this industry, though they shouldn't be, because they are filled with garbage. I DO NOT CREATE BOOKS IN WORD OR A WORD-TYPE PROGRAM. The docx extension is really just a suitcase. I compile out from Scrivener as epub--the file is very clean--and then when it's converted to docx, it doesn't have all that garbage in it. Until someone comes up with an alternative to these doc files, or ID lets us import/Place an epub, we're stuck with certain formats. But again, I've been doing this for many years without this problem.

And to be clear, I did not HAVE malware. I had an anti-malware app that I uninstalled, and the registry was properly cleaned of all references to it. I assume there must be some remnant changes somewhere, perhaps done by that program, which was locking some of my files, or otherwise altering something. I'm not sure how it could have affected an ID task, but that's not really my area of expertise.

Kelli Jae BaeliAuthor

Inspiring

UPDATE: I tried this with an .rtf version of the file, the cursor loaded, but the text frames were not automatically created as usual. And there is no overset text indicated by a red X. When i click on that spot anyway, the cursor loads again, but shift-clicking onto the second page has the same result. It's like autoflow is turned off.

Kelli Jae BaeliAuthor

Inspiring

okay, in case this helps anyone else, i got everything to work. Here are my notes:
Malwarebytes was apparently locking the file. (I was so mad, I got rid of it, cancelled my subscription--no one should be able to lock you out of your own files).

i did go to properties for my publishing folder and did the right click TAKE OWNERSHIP for all of them. Don't know if that mattered.

When i opened the docx file in WPS writer, error message said the file was locked by another program.
These files are compiled from Scrivener. I tried recompiling in both formats, with the same result--file was locked in WPS, and also couldn't load the cursor and place in ID.

I pulled up scrivener file for a different book to test it, compiled to docx, created fresh ebook file from default, and placed, and it worked.

So, i figured there was some sort of corruption in the file I had trouble with.
I don't know what was MB and what was maybe a corrupt scriv file. (it was fine a few days ago).

After all that, I finally decided to find the epub file (which was the one used for previous publishing), loaded the epub version into calibre, converted it to docx, and when i placed that in indesign it worked, and also did the autoflow.

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