Custom sized paper

It seems like you're encountering issues with printing a 2-sided custom-sized bulletin in InDesign on your new copier. Here's what might be causing the problem and the solution:

Issue: Getting an error when attempting 2-sided printing with custom paper.

Possible Solution:

1) Paper Settings: Ensure that the custom paper size (5.5X17) is correctly configured in both your printer settings and InDesign.

2) Printer Driver: Confirm that you've installed the correct printer driver for your new copier on your Mac.

3) Page Setup in InDesign: Go to InDesign's "File" > "Document Setup" and verify that your document's page size matches the custom paper size (5.5X17).

4) Print Setup in InDesign: In the InDesign print dialog, check the following:

• Select your custom paper size.
• Under "Setup," confirm that you've chosen 2-sided printing or duplex mode.
• Double-check any other print settings like orientation and scaling.

5) PDF Export: If printing directly from InDesign doesn't work, try exporting your bulletin as a PDF with the correct custom paper size and 2-sided settings enabled. Then, print the PDF from Adobe Acrobat or Preview.

6) Printer Tray Settings: Make sure the paper is loaded correctly in the printer tray and that the tray settings match your custom paper size.

7) Printer's Duplex Settings: Check the printer's own settings for duplex printing to ensure it's set to flip on the long edge (since your bulletin is landscape-oriented).

😎 Contact Support: If the issue persists, contact the copier's customer support or IT department for assistance with custom paper settings and duplex printing.

By carefully reviewing and adjusting these settings, you should be able to resolve the issue and successfully print your church bulletin on 2-sided custom-sized paper.

I had a similar problem on my Xerox 8750. It stopped duplexing. I had to click through the printer's front setup buttons to set the paper from custom back to plain paper. It was seeing the duplex command and refusing it because the default paper was set to a thick paper, hence it couldn't duplex a thick sheet. Sort of a self-protective condition. Anyway, see if your front panel buttons allow you to see a similar thing.

what kind of printer model exactly?

There are a couple of ways this can happen:

1) You've missed a switch to print duplex/both sides on the job. Sometimes you have to click on the Printer... button in the Print dialog box to flip a software toggle or two to get the results you want. Or sometimes you have to configure the printer itself at the system preferences level or change settings on the printer itself to get the results you want. Whoever sold you the copier/printer should be able to help you with that. Or...

2)The printer driver to your new copier doesn't allow this. Sometimes, that happens even when the documentation says things should run perfectly. This may be harder to sleuth, but you can also explore creating a PDF and trying to print your church bulletin from the PDF file. You can learn more about PDFs from the following link:

Export InDesign files to Adobe PDF

Hope this helps. If not, come on back and let us know. There are lots of smart folks around here who are happy to help.

Randy

you must save a print preset not to take pictures for the settings for your Print options.

this will help you

Create printer spreads for booklet printing in Adobe InDesign