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philm92915501
Participant
January 11, 2019
Answered

Damaged File causes InDesign to crash when opening

  • January 11, 2019
  • 3 replies
  • 750 views

I have a 2GB File which crashes when i try to open it. It seems to be a damaged file.

There was an error message appearing when trying to save the file when i used the file but now i can't open it.

I tried the method of clearing the recovery folder but it didn't help.

Please help....i can't afford to lose this work 😞

    This topic has been closed for replies.
    Correct answer SanyamTalwar

    There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

    3 replies

    SanyamTalwar
    SanyamTalwarCorrect answer
    Participating Frequently
    January 15, 2019

    There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    January 14, 2019

    Hi philm92915501 ,

    to avoid damage of InDesign documents in the future:

    1. Frequently do Save As to minimize document file size.

    2. Do not include full image data in your document.

    Always place and link to images.

    Regards,
    Uwe

    P
    philm92915501Author
    Participant
    January 14, 2019

    Thank you.....is there any way to open the damaged file?

    I stand to lose a lot of work!

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    January 14, 2019

    You obviously embedded all of your images. The chances of getting this file open are almost zero unless you have a backup or you want to pay. Markzware offers a file recovery service. I have no idea how much it costs.

    At least you can take a lesson from this. Do not embed images and keep backup. Working in a Dropbox or OneDrive folder will keep versions for you to roll back to.

    I wrote this almost 6 years ago: Beyond the quotas and pricing, nothing has changed. https://www.boblevine.us/why-i-always-save-files-in-dropbox-and-why-you-should-too/

      marliton
      Community Expert
      marlitonCommunity Expert
      Community Expert
      January 11, 2019

      Hi. Maybe that resources can help you:

      This is an application for recover InDesign corrupt files: https://markzware.com/products/file-recovery-service/

      Good luck!

      Marlon Ceballos
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