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T
The Horis ;D
Participating Frequently
December 8, 2017
Question

Deactivate InDesign CS3 option greyed out

  • December 8, 2017
  • 2 replies
  • 749 views

How can I de-activate my InDesign CS3? The option to do so under help is greyed out because it's no longer running properly on my computer since I upgraded it to High Sierra?

Thank you

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    2 replies

    T
    The Horis ;DAuthor
    Participating Frequently
    December 8, 2017

    Thank you!

    T
    The Horis ;DAuthor
    Participating Frequently
    December 8, 2017

    I've managed to get the Deactivate button working, but it wont do it because it says "No Connection" To complete deactivation you need to have working Internet connection....Deactivation uses https which may not work behind some firewalls. Id you suspect this is the problem, check proxy settings or consult system administrator. Turned firewall off, that didn't help. Now I'm stuck...I'd before greatful for any instructions what to do next. Thank you

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    December 8, 2017

    I think, this would explain your problems better:

    Activation or connection error when starting CS3 or Acrobat 8

    Regards,
    Uwe

    T
    The Horis ;DAuthor
    Participating Frequently
    December 8, 2017

    Thanks, I got a new serial number, but I think I'd still need to somehow deactivate it to get it working on a new computer, is that right?

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