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Kate28342220cnd5
Participating Frequently
May 9, 2023
Question

Document Glitches

  • May 9, 2023
  • 4 replies
  • 1469 views

When scrolling through a document the text and boxes will shift around, making it hard to see what is aligned or how it will look in final form. Including pics of examples. I have tried to deselect GPU settings (as suggested in other discussions) and can't even find that I have that setting to deselect. I've used Creative Cloud for 8+ years on an apple and never had this problem. I recently was converted to a PC at my new job and it has been this way from day 1. 

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4 replies

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
May 9, 2023

You'll need to provide a lot more information. Full operating system version and build. RAM, video card, and full version of InDesign to start.

K
Kate28342220cnd5Author
Participating Frequently
May 9, 2023

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
May 9, 2023

I think I've seen this from time to time in the past and refreshing the screen would fix it temporarily.

Besides looking for updated video driver I'd try playing with the screen scaling settings in Windows and InDesign. I'm also running Win10 and use 100% scaling in Windows and small interface scaling in InDesign, but I use a large monitor so...

L
Community Expert
LaubenderCommunity Expert
Community Expert
May 9, 2023

Hi @Rene Andritsch ,

I understand that Kate has this issue on a Windows PC.

InDesign on Windows has no GPU preferences.

I'm not sure, but it could be that it's a not updated driver for the graphic card…

( FWIW: Never had this issue on my laptop with Windows 10. )

 

Regards,
Uwe Laubender
( Adobe Community Expert )

K
Kate28342220cnd5Author
Participating Frequently
May 9, 2023

I have Windows 10 on my laptop. The laptop was new when I started in January, so is it likely that the drive for the graphic card was already out of date upon purchase? I'm on Creative Cloud, so always operating on the current InDesign.

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
May 9, 2023

How much video memory do you have, and is it dedicated RAM on a video card or are you using built-in video on the motherboard (which might be the source of the problem)?

Rene Andritsch
Community Expert
Rene AndritschCommunity Expert
Community Expert
May 9, 2023

Can you please show a screenshot of your GPU Preferences section? It is possible that your computer doesn’t have a comaptible GPU to activate that option.

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