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default2bqzl27hmlnq
Participant
May 5, 2022
Answered

Document keeps crashing

  • May 5, 2022
  • 2 replies
  • 345 views

I have a program book that keeps crashing on me in InDesign. I don't want to lose the work in the document - can anyone help? Thank you.

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Correct answer default2bqzl27hmlnq

Thanks - it is saved to the last point I was editing it - I always hit save with these larger documents I work on. I'll try the other option you mentioned. Thank you!

 

2 replies

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
May 5, 2022

Hi @default2bqzl27hmlnq:

 

I'm sorry, I didn't see that you said it was crashing immediately on opening. In that case, saving as an .idml clearly is not an option. Try rebuilding the preferences. If that doesn't work, see: https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

This is also a good time to mention that looking ahead, it's a good practice to routinely use save as to save incremental backups—every hour or every day. You can create the incremental back-ups yourself or you can save to a cloud storage drive that will do it for you.

 

~Barb

 

~Barb at Rocky Mountain Training
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default2bqzl27hmlnqAuthorCorrect answer
Participant
May 5, 2022

Thanks - it is saved to the last point I was editing it - I always hit save with these larger documents I work on. I'll try the other option you mentioned. Thank you!

 

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    May 5, 2022

    I would start with two things:

    1. Save the file as .idml. Close the .indd file, open the .idml file and save again as .indd.
    2. If that doesn't do it, reset the preferences: https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

     

    I had something similar happen to me two days ago on InDesign v17.2. I thought it was a corrupt file but the .idml conversion didn't help. I was able to open it successfully on another computer which lead me to rebuilding the preferences on the first computer. It's been fine ever since. If neither works, let us know. 

     

    ~Barb

    ~Barb at Rocky Mountain Training
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    default2bqzl27hmlnqAuthor
    Participant
    May 5, 2022

    Thanks, Barb. How do I save it as an idml when it crashes upon opening? 

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    May 5, 2022

    Use the script to save as IDML without opening

     

    // blindOpen_and_IDML-Export.jsx 
     
    var _file = File.openDialog("InDesign-Datei"); // Select file 
    if(_file != null) 
    { 
    var d = app.open(_file, false); // Open file without showing it 
    d.exportFile(ExportFormat.INDESIGN_MARKUP,  File(_file.fullName.replace(/.indd$/i,'.idml'))); // Export im IDML-Format 
    d.close(SaveOptions.NO); // Close without saving 
    } 
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