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A
Anne-Marie5FB9
Participant
October 17, 2022
Question

Document not found error - publish online

  • October 17, 2022
  • 1 reply
  • 199 views

I published my usual newsletter, some users are able to use the link without issue but others are getting a 'Document not found' error. I haven't had this problem previously and I can use the link without issues so I am unable to recreate the problem that other people are having. Can anyone help resolve please?

 

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1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
October 17, 2022

Hi @Anne-Marie5FB9 ,

 

Sorry to hear about the trouble. Could you please confirm the version of InDesign & OS & have you tested this on a different browser? If it's happening with this specific file only, will it be possible for you to share the link with us? You can DM me by clicking on my name.

 

Regards

Rishabh

A
Anne-Marie5FB9Author
Participant
October 17, 2022

Thank you @Rishabh_Tiwari I have sent you a message with some further details.

Rishabh_Tiwari
Rishabh_Tiwari
Legend
October 17, 2022

Thanks for sharing the link, @Anne-Marie5FB9 I tested the link and it's working on my end. Have you tested the link on a different browser? 

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