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papadachi
Participant
March 15, 2024
Answered

Document Not Found / Online Publishing not working

  • March 15, 2024
  • 3 replies
  • 2277 views

Needing to urgently online publish a document in InDesign but keep getting the 'Document Not Found / The document you requested does not exist...' page. Have troubleshooted, restarted, updated, used different browsers. The problem started approx 1hr ago and I wasn't having trouble online publishing until then. The document also doesn't appear on my Publish Online Dashboard either - so either it's not going through or is automatically deleting. On one attempt it did work and appear as online published then upon refreshing it immediately disappeared with the Document Not Found page. Urgent help please!

    This topic has been closed for replies.
    Correct answer papadachi

    It seemed to be with certain hyperlinks. I removed one by one to find rhe culprit but that seemed to change when i added them back. I finalky changed them all to different but similar links and it worked. Not a fix but a vague workaround. 

    3 replies

    K
    KnapStaaltje
    Participant
    May 6, 2024

    Same here: While online publishing Indesign acts as if the upload was succesfull but it doesn't show in the dashboard and the link claimes: 'document not found', 1 hour with Adobe support,  and still didn't work.
    But I fixed it!

    Export all pages as .png files
    Make a new document, import all .png files ont different pages
    Publish Online and check if it's showing in your dashboard
    Open your original indesign document > publish online > overwrite the previous online publish > DONE!

    It seems Indesign is having (random) issues making the uploadlink together with the document, but if I overwrite an existing publish it has no issues what so ever.

    Hope this helps someone, so we don't all have to endure (7!) hours of frustration

    K
    Kayle Simon
    Participant
    August 26, 2024

    Thanks for this, but no need to export pages as png files, just replace any existing previous upload you don't need anymore, of just upload literally any very simple one page file that doesn't have links in it. And then replace that; it works.

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    papadachiAuthor
    Participant
    March 15, 2024

    It seems to be an issue with the hyperlinks. All are legit but seem to cause the corruption every time i export the file.

    W
    WVTim
    Participant
    March 26, 2024

    I'm currently having this issue.  Did you ever figure out a solution?  I also have no errors.

    P
    papadachiAuthorCorrect answer
    Participant
    March 26, 2024

    It seemed to be with certain hyperlinks. I removed one by one to find rhe culprit but that seemed to change when i added them back. I finalky changed them all to different but similar links and it worked. Not a fix but a vague workaround. 

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      March 15, 2024

      Hi Liamp,

       

      Sorry to hear you are unable to publish a document. I tried replicating the issue on my end, but I was able to publish the document fine. Would you mind checking if it's happening with a specific file or all files?

       

      Did you try using a different internet connection and see if that works?

       

      We will try our best to help.

       

      Thanks,

      Harshika

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      papadachiAuthor
      Participant
      March 15, 2024

      Other files publish fine. Something seems to be corrupted in this specific file but I'm not receivbing any error messages.

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      March 15, 2024

      Try recreating the Publish Online file from the original InDesign file.

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