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Participating Frequently
September 25, 2025
Question

Document not opening

  • September 25, 2025
  • 1 reply
  • 255 views

I'm trying to open a document, but this appears, then nothing loads, and my document doesn't open. Not sure what's happening?

1 reply

BobLevine
Community Expert
Community Expert
September 25, 2025

What version of InDesign? What operating system?

Is the file stored locally or are you using Dropbox, OneDrive or similar cloud storage? If so, is the file full synced to your harddrive?

Participating Frequently
September 25, 2025

V20.5, Apple Mac. The file is stored on the server.

 

BobLevine
Community Expert
Community Expert
September 25, 2025

What operating system? Just this file or all files? If you copy the file to your hard drive will it open?