Document sizes change at random

Question

Hello, I am having a strange problem with Adobe. When I create a new document, OR resize an existing document, the new size frequently randomizes. For example, if I put in the WxH of 4x6, it might turn into a 3x12, or a 7x2, or anything else for that matter. I'm being very careful typing it in, and it will read correct until the moment I press the "OK" button, when I will see the new random size flash into those boxes for a split second as the window closes. I usually have to size it two or three times before the correct size "takes". This happens in Indesign, Illustrator, and Photoshop. Any ideas?

Abhishek Rao · Answer

Hi @AllApp100,

That does sound odd, thanks for explaining it so clearly. Since you're seeing the same issue in InDesign, Illustrator, and Photoshop, it could be something outside the apps interfering. Could you please confirm which version of the apps you're running and your operating system? It would also be really helpful if you could share a short screen recording of the behavior. In the meantime, try testing the issue in safe mode to isolate any third-party interference.

Ref:

Windows: https://adobe.ly/464mjvo

macOS: https://adobe.ly/45XLhg4

Let me know how it goes after trying this.

Abhishek

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