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jasminet88
Inspiring
May 21, 2026
Question

Does anyone have a permanent solution to error 0xc0000142?

  • May 21, 2026
  • 1 reply
  • 15 views

I have experienced this error (0xc0000142) when attempting to open InDesign and illustrator several times over the course of a few months now. There is a fix that I found through the Adobe forums that involves repairing the Microsoft Visual C++ Redistributable program files and it works temporarily, but after a few weeks the problem reappears. I have tried installing several versions of both programs to see if it is just affecting a specific version, but it does not appear to make a difference.

Any help toward a permanent fix is appreciated, as I require authorization from my company’s tech support department in order to perform the fix every time this problem occurs and it is interfering with my job. Thank you

 

below is the fix I have had to do if anyone is interested. again it works but only temporarily for me:

 

    1 reply

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    May 21, 2026

    Hi @jasminet88,


    Sorry to hear that you're experiencing this issue repeatedly. This issue has already been logged as a bug, and the InDesign product team is actively working with Microsoft to investigate and resolve it.

    To help with the investigation, could you please collect and share the diagnostic logs requested in the following post from the affected machine?

    https://adobe.ly/4e0W11p

    You can share the logs via Google Drive, Dropbox, OneDrive, etc. If the information is confidential, feel free to send it to me via DM instead.

    Thanks for your patience and support.


    Best,
    Abhishek

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