Participant

Question

Downloading a previous version

Forum|Forum|2 years ago
October 14, 2023
4 replies
1330 views

I am having trouble downloading a previous version of Indesign but Creative cloud keep trying to downwload the current version. My computer is not compatible with the new version because I don't have enough RAM. Please help.

How to

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Barb Binder

Community Expert

Hi Amber:

InDesign 18 (last version) and 19 (current version) both require 8GB of RAM, 16GB recommended. The last version that could run on 4GB was 17. Adobe's policy is make the current version and the previous available to install via the CC Desktop App, so 17 is no longer available.

As previously mentioned, upgrading your RAM should solve this, assuming your computer meets the other system requirements. See https://helpx.adobe.com/indesign/system-requirements/earlier-versions.html.

The other option is to reach out to Adobe customer support and ask for the InDesign 17 installer. Based on what we hear from other uses, this was successful for a while, but lately it's been unsuccessful. Try explaining your situation and ask for a supervisor if refused. You can connect with an agent here. Use the Chat icon at the lower right.

~Barb

~Barb at Rocky Mountain Training

Robert at ID-Tasker

Legend

Not the answer for older CC versions - but it looks like it is still possible to download CS 5 and CS 5.5 directly from Adobe:

https://account.adobe.com/products

Have not registered there my CS 6.0 S/N - but it would probably be there as well?

BobLevine

Community Expert

Please answer the other questions but RAM is cheap. If the computer is expandable (and it would have to be very old if it isn't) buy more.

Robert at ID-Tasker

Legend

MacBook with RAM soldered on the motherboard?

A

Amber32401536zyn1Author

Participant

No, I have a HP laptop with 4GB of RAM, but the new InDesign app requires
8GB of RAM so, I was trying to download the previous version that is
compatible with my laptop. This is for a school assignment.

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Steve Werner

Community Expert

Please tell us: Please tell us (exactly) what InDesign version you're using. What version you're trying to download? Please tell us what operating system (exactly) you're running. How much RAM do you have?

A

Amber32401536zyn1Author

Participant

No, I have a HP laptop with 4GB of RAM, but the new InDesign app requires
8GB of RAM so, I was trying to download the previous version (2022) that is
compatible with my laptop. This is for a school assignment.

--

CONFIDENTIALITY STATEMENT: This communication may contain confidential
information. If you are not the intended recipient or if you are not
authorized to receive this communication, please notify and return the
message to the sender, then delete this communication including
attachments. Unauthorized reviewing, forwarding, copying, distributing, or
using this information is strictly prohibited.

Robert at ID-Tasker

Legend

What exactly are you doing?

And, unfortunately, you won't be able to go back too far in versions, so if the latest is too much...

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