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defaultmovq9b052dyz
Participating Frequently
November 6, 2023
Question

Either the file does not exist, you do not have permission, or the file may be in use by another app

  • November 6, 2023
  • 4 replies
  • 1031 views

Suddenly I am getting this error message, "Either the file does not exist, you do not have permission, or the file may be in use by another application" when doing a routine "Update all links" with my illustrator document. I have resaved, saved the file to the desktop, and deleted all elements on the page, all I can think of. I need major help, I'm in the middle of a huge job. All the info that I see online is dated.

 

Thank you, SM

    This topic has been closed for replies.

    4 replies

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    November 6, 2023

    Have you had this problem before? 

     

    You mention "desktop" - do you have any "unusual" characters in user profile name - similar to what @Barb Binder mentioned?

     

    Can you try to move to a "shorter" path, like "c:\test\" - or any other drive?

     

    D
    defaultmovq9b052dyzAuthor
    Participating Frequently
    November 6, 2023

    I actually re-downloaded the ID package and started over and so far no problems. I only lost 3 hours of work, and I have no idea why it corrupted but I thank you for helping me in a desperate situation! 

     

    SM

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    November 6, 2023

    I have not tried File > Open > Open Copy. What is that?

     

    Open the File menu, choose Open and choose Open Copy.

     

    ~Barb

     

    ~Barb at Rocky Mountain Training
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    defaultmovq9b052dyzAuthor
    Participating Frequently
    November 6, 2023

    Sorry, I don't know what that means. I have a 150 page document and I use "Update all links" all day long. I can not update my links individually, which is why this error message is hurting me greatly.

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    November 6, 2023

    Hi @defaultmovq9b052dyz:

     

    • What is the name of the file? Are there any unusual characters in the file name?
    • What about in the illustrator file names?
    • Have you tried File > Open > Open Copy?

     

    ~Barb

    ~Barb at Rocky Mountain Training
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      defaultmovq9b052dyzAuthor
      Participating Frequently
      November 6, 2023

      No unusual characters, the file name is 110623_MORP_Park Sign Manual_template.indd and the Ill. file name is PARKID1_Colors.ai. 

       

      I have not tried File > Open > Open Copy. What is that?

       

      Thank you for your help.

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      November 6, 2023

      Are you working in a Dropbox, Onedrive or other cloud storage folder? If so, you must turn off any smart sync features so the files are available immediately and not downloaded on demand.

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      defaultmovq9b052dyzAuthor
      Participating Frequently
      November 6, 2023

      Bob,

      The client uploaded this job to me by Dropbox, but I have it saved to my computer and re-packaged. I am not familiar with smart synch features, this is the first time I've seen this error.

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