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C
Ching Cheng Su17589886
Participant
February 29, 2024
Question

Either the file does not exist, you do not have permission, or the file may be in use by another app

  • February 29, 2024
  • 2 replies
  • 1098 views

"When I drag the file from the CC library, this warning sign jumps out abruptly. I have tried several methods to solve this error. However, none of these methods seem to be working. What can I do?"

I tried:

  1. Reinstalling the InDesign program
  2. Restarting the Creative Cloud using Ctrl+Alt+R
  3. Restarting the PC

 

I am using:

  • InDesign Version 19.2
  • Windows 10 Pro version 22H2
    This topic has been closed for replies.

    2 replies

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    February 29, 2024

    Is this only happening with one file in CC Library or others of the same type?

     

    Does it only happen with one InDesign file you're dragging it into or with a new InDesign file also?

      C
      Ching Cheng Su17589886Author
      Participant
      March 1, 2024

      Hi Steve,

       

      1. It’s happening with my entire CC Library file. However, it seems to work fine in Photoshop and Illustrator.

      2. It's not an isolated case. The same issue occurred with a new InDesign file.

       


      Thanks,

      Ching-Cheng

       

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      March 7, 2024

      Hi,

       

      Sorry to hear about the trouble. Please try the suggestions shared in this similar discussion and let us know if this helps or if you need further assistance.

       

      Thanks
      Rishabh

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      February 29, 2024

      Hi @Ching Cheng Su17589886,

      Thank you for reaching out, and sorry to hear you're unable to open the file. Would you mind telling us if it's happening with this specific file? Is it possible for you to share the file with me over a private message so that I can investigate it on my end and share the observations?

       

      We will try our best to help you.

       

      Thanks,

      Harshika

        C
        Ching Cheng Su17589886Author
        Participant
        March 1, 2024

        Hi Harshika,

        Thank you for your reply. Please check the private message.

        Thanks,

        Ching-Cheng

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