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chrisc17723103
chrisc17723103
Known Participant
October 24, 2017
Answered

Elements are missing from PDF

  • October 24, 2017
  • 9 replies
  • 7639 views

I have now digitally published two issues of my magazine on this website and there is a problem with the “Download PDF”option. When I click on it to download the PDF version, elements on some pages are deleted. Those items are there when I view it through Adobe’s site and in InDesign, of course, but not when I download it as a PDF. I think this is somehow tied to animation and buttons. Any help?

    This topic has been closed for replies.
    Correct answer AnshulJain19

    Hi,

    When exporting a PDF(Print), interactive elements like buttons and animations do not appear in that. Please create a PDF Preset and select 'Include Appearance' in 'Interactive Elements' drop down. When publishing the document, select this preset in 'Advanced' tab of Publish dialog.

    Thanks

    -Anshul

    9 replies

    chrisc17723103
    chrisc17723103Author
    Known Participant
    July 30, 2019

    I feel like I am necroposting so sorry. This issue is unresolved again, but this time it has to do with the digital version on Adobe’s site. After I published my document online through Adobe. Then I click the link and everything is fine with that digital version, but at the bottom of the screen there is an option to download the document as a PDF. This is where the original problem I had re-emerges. If I make anything a button or hyperlink in the digital version, those elements disappear in the downloadable PDF. The correct answer given earlier in this thread is only for exporting the pdf on my desktop.

    chrisc17723103
    chrisc17723103Author
    Known Participant
    October 25, 2017

    I see it under General. I’ll let you know if it works.

    chrisc17723103
    chrisc17723103Author
    Known Participant
    October 25, 2017

    I’m also noticing the email addresses aren’t working as hyperlinks but the URLs are. They work on my desktop but not on my iPhone or iPad.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    October 25, 2017

    @chrisc17723103

    The problem with hyperlinks on iPhone and iPad is most likely because most iOS and Android PDF readers don't handle interactive elements well or at all. It's not at all a new issue.

      chrisc17723103
      chrisc17723103Author
      Known Participant
      October 25, 2017

      Ok, so it is the phone and tablet problem. Seems like Adobe should create a version that works with the phones, not the other way around, no?

      chrisc17723103
      chrisc17723103Author
      Known Participant
      October 25, 2017

      All Acrobats have the same result: Reader, Pro and Pro DC.

      It also happens on my iPhone and iPad when downloading it from the Online Publish site.

      chrisc17723103
      chrisc17723103Author
      Known Participant
      October 25, 2017

      Monica,

      I AM facing the same issue when I just export the PDF to my desktop and this confirms for me that it is clearly animation/button related. I am a print magazine first and foremost and already had exported it as a PDF before the animation and it exported fine. After adding buttons and hyperlinks, that was when these things happen and only happen to items that have these attributes. Things with no animation or buttons, etc. have no issues.

      Which document do you want me to email you, the PDF? It’s rather large.

      Monica Singh
      Adobe Employee
      Monica Singh
      Adobe Employee
      October 25, 2017

      Thanks Cris, for sharing this information.

      Please confirm on what viewer are you browsing your pdf file.

      Also, try Acrobat reader to view and let me know if you face issue on that as well.

      Regards

      Monica

      chrisc17723103
      chrisc17723103Author
      Known Participant
      October 25, 2017

      Monica Singh
      Adobe Employee
      Monica Singh
      Adobe Employee
      October 25, 2017

      Hi Chris,

      Thanks for writing back, please confirm if you are facing this issue only with the pdf downloaded from Browser after publishing the document.

      If it is so, i would recommend to export the pdf(print) using InDesign export menu with same pdf preset as in Publish online dialog-->Advance tab.

      And confirm if you are facing the same issue in this pdf as well.

      Cris, it would be really helpful if you can share your document @monsingh@adobe.com    

      Thanks

      Monica Singh

        chrisc17723103
        chrisc17723103Author
        Known Participant
        October 25, 2017

        I’m sorry, I misunderstood your comment. Yes, using Publish Online. After I do that, I open the issue and then click Download PDF version and that’s when some of the elements disappear.

        RaviKiran
        Adobe Employee
        RaviKiran
        Adobe Employee
        October 25, 2017

        Please share screenshots of your InDesign document (containing the elements) and the PDF with missing elements.

        chrisc17723103
        chrisc17723103Author
        Known Participant
        October 25, 2017

        No, there is an option to download the publication from the digital platform as a PDF. For instance, when viewing the issue on a smartphone, at the bottom is the contents, the left and right arrows, the share option and then there’s a button that says download PDF. So, I click on it and download the PDF, but when the PDF loads, there are elements that are missing from the pages, such as a headline or a tease, etc.

        Alexandre Becquet
        Community Expert
        Alexandre BecquetCommunity Expert
        Community Expert
        October 25, 2017

        You mean with the use of Publish Online ?

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