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visual_Laughter7624
Participant
July 28, 2025
Answered

Embedded Videos Not Showing on Smart Phones

  • July 28, 2025
  • 3 replies
  • 320 views

Hey there.

 

I have made a document which contains embedded YouTube videos which I have published online. When viewing the document on a desktop computer everything appears fine and the videos play as normal however when accessing the link on a smartphone the videos do not appear. They are present because f I tap where they are located the audio begins to play but the video itself does not show. Is there any way around this as I suspect the main way that the audience of the document will access it will be through a smartphone. I have tried this on IOS using Safari and Chrome and neither work. Although it works fine on Android.

 

Is there any way this can work without making significant changes to my InDesign file? I have tried using inserted videos instead of embedded videos but this didn't work as the file size was too large to publish online.

 

 

 

Thanks!

Correct answer Derek Cross

It might be safer (more reliable) to include a hyperlink on your Publish Online document to an external source such as your video on YouTube or similar.

3 replies

Derek Cross
Community Expert
Derek CrossCommunity ExpertCorrect answer
Community Expert
July 28, 2025

It might be safer (more reliable) to include a hyperlink on your Publish Online document to an external source such as your video on YouTube or similar.

Willi Adelberger
Community Expert
Willi AdelbergerCommunity Expert
Community Expert
July 28, 2025

Make a link to the movie. It is not possible to run movies in PDFs on smart phones,

leo.r
Community Expert
leo.rCommunity Expert
Community Expert
July 28, 2025
quote

Make a link to the movie. It is not possible to run movies in PDFs on smart phones,


By @Willi Adelberger

 

OP is using Publish Online, not PDF.

    V
    visual_Laughter7624Author
    Participant
    July 28, 2025

    Update: for some reason the videos re-appear and work fine if I switch from one tab to another on Safari. Still not an ideal fix but it's a start I guess...

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    July 28, 2025

    Hello @visual_Laughter7624,

    I'm sorry to hear about your experience. Could you try opening the link on a different web browser on your phone to check if the problem reappears?

    Looking forward to hearing from you.

    Anubhav

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