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zoea82241764
zoea82241764
Participant
September 27, 2018
Answered

EPF not found alert - Indesign

Hello,

I'm using indesign cc and when I open the app it says "EPF NOT FOUND" and thats it. I cant use it.
I tried uninstall it, and shut down my computer but nothing work.

Please help me,
Best,
Zoé

jacobonline09
jacobonline09Correct answer
Participant
September 17, 2019

This method worked for me. I had installed a trial verions of Extensis and leftover plug-ins caused the issue. 

  • Close all Adobe applications
  • Locate and remove the previous versions of the Extensis plug-ins from the following location(s):
    • Application/[Adobe Application Name]/Plug-ins/Extensions/ExtensisFont....
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11 replies

arcdesigner
Inspiring
April 14, 2026

This reared its head for me with Photoshop Beta 2026 when Extensis Connect became Monotype Connect. In my Photoshop Beta application folder inside plugins → automate the update of now Monotype Connect added it’s new plugin called ConnectPS2026.plugin but did not remove the old one called ExtensisFontManagementPS2025.plugin. As soon as I trashed the old one, Photoshop Beta started up just fine. 

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Erica Gamet
Erica Gamet
Inspiring
October 3, 2018

Were you able to try any of the suggestions given? Did InDesign start working for you at all?

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Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
September 27, 2018

An old thread I found said this is the result of a missing font auto-activation plug-in. If you are using a font management utility make sure that it is installed correctly. If it is installed correctly then check the font management's Plug-in manager to confirm that the correct InDesign plug-in is activated.

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    rob day
    Community Expert
    rob dayCommunity Expert
    Community Expert
    September 27, 2018

    Are you using any font management plugins? Try removing any third party plugins from /Applications/Adobe InDesign CC 2018/Plug-Ins

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      jacobonline09
      jacobonline09Correct answer
      Participant
      September 17, 2019

      This method worked for me. I had installed a trial verions of Extensis and leftover plug-ins caused the issue. 

      • Close all Adobe applications
      • Locate and remove the previous versions of the Extensis plug-ins from the following location(s):
        • Application/[Adobe Application Name]/Plug-ins/Extensions/ExtensisFont....
      Translate
        Tsabra
        Participant
        March 4, 2020

        Thanks! Had the same error show up and though it didn't affect launching and using Photoshop was still a nusance.

        I got rid of Suitcase/Fusion and replaced it with Typeface 2. Had some left over associated files from Extensis and when I got rid of them per your instructions, the error was gone! Thanks again.

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        Jongware
        Community Expert
        JongwareCommunity Expert
        Community Expert
        September 27, 2018

        A bit more information could be helpful.

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