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michaelr39686089
Participating Frequently
April 5, 2026
Question

Error 18 When Publishing Online in Adobe InDesign 21.3

  • April 5, 2026
  • 2 replies
  • 73 views

I realize this is a common issue for users but I cannot publish online, get an error 18 message every time. I am absolutely connected online, i have done everything i can to address the issue based on what I’ve read in the forum, and nothing is working. Why is it that there are no human beings to talk to about this with? Any help or guidance is greatly appreciated.

    2 replies

    michaelr39686089
    Participating Frequently
    April 13, 2026

    Hi, I’m now having the issue of being unable to uninstall CC because I can’t seem to uninstall Camera Raw, even though I’ve followed what seem to be the right steps to do so. Anyone able to help on this front? Thanks

    Community Expert
    April 5, 2026

    Start with the obvious (you may have already done this, but it fixes a lot of cases):

    • Sign out of Adobe Creative Cloud (desktop app)
    • Sign out via Creative Cloud on the web
    • In Adobe InDesign go to Help → Sign Out

    Reboot, then sign back in everywhere

    If that doesn’t resolve Error 18, it’s usually a caching/auth issue rather than connectivity. Next steps:

    Quit all Adobe apps

    • Clear the Creative Cloud cache (delete the OOBE folder):
    • Mac: ~/Library/Application Support/Adobe/OOBE
    • Windows: C:\Users\[username]\AppData\Local\Adobe\OOBE

    Relaunch Creative Cloud and sign in again

    If it’s still failing:

    • Try publishing from a different network (rules out firewall/proxy issues)
    • Disable VPN if you’re using one
    • Check system date/time is set automatically (Adobe auth can fail if it’s off)
    • As a last step, reinstall the Creative Cloud desktop app

    Error 18 is almost always authentication getting stuck somewhere, not your document or internet connection.

     

    Very last resort
    https://helpx.adobe.com/ie/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

     

    michaelr39686089
    Participating Frequently
    April 5, 2026

    Hi Eugene, thanks very much for this. I’ve tried some, but by no means all, of these options. Let’s see what happens. Thanks

    Abhishek Rao
    Community Manager
    Community Manager
    April 6, 2026

    Hi ​@michaelr39686089,

     

    I hope the issue is resolved after trying the steps shared by the expert. If you’re still facing the same issue, please update the thread with your latest observations and we’ll be happy to look into it further.

     

    Best,

    Abhishek