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Claire26349845kbtp
Participating Frequently
June 22, 2026
Question

Error 33 - unable to upload

  • June 22, 2026
  • 1 reply
  • 80 views

On two of my documents, I can no longer overwrite them as I get error 33. I don’t have any proxies as suggested by the help. All I did was remove some text, so there is no reason for it to not like t he updated document. I have InDesign 21.4 x64. Running windows 11

 

 

    1 reply

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    June 22, 2026

    Hi ​@Claire26349845kbtp,

     

    Thank you for reaching out, and I'm sorry you're experiencing this issue.

    Error #33 is typically related to a connection issue with the Publish Online service. Since you've already confirmed that no proxy is configured, could you please let us know whether this occurs only with these two documents or with all documents?

    As an additional check, please open PowerShell as Administrator, run the following command, and share the output:

    ​netsh winhttp show proxy
     

    You can also refer to this article for more information:
    https://helpx.adobe.com/indesign/desktop/troubleshoot/file-and-output-issues/publish-online-error-codes.html

    As a quick test, please try publishing the document as a new publication instead of overwriting the existing one. Also, sign out of the Creative Cloud Desktop app, restart the machine, sign back in, and try publishing again.

    If possible, please create a brand-new InDesign document and test whether Publish Online works there as well. This will help us determine whether the issue is document-specific or related to the Publish Online service.

     

    Looking forward to your update.

    Best,
    Abhishek

    C
    Claire26349845kbtpAuthor
    Participating Frequently
    June 22, 2026

    Hi so I can’t do the powershell thing as I don’t have admin rights.

    I did previously refer to that article - there are no proxies to remove.
    I can publish other documents, I could publish this document last week. And then I removed some text and not it no longer uploads.
    I tried saving it as a new document and uploading as a new publish, but neither option worked.

    I’ve had this happen with one other document a few weeks ago and that still will not upload now. I went through and resaved all images to check nothing was corrupted but it still didn’t work.

    thanks
     

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    June 23, 2026

    Hi ​@Claire26349845kbtp,

     

    Thanks for the update. Since other documents are publishing successfully and only these two files are affected, this appears to be document-specific.

    As a first step, could you please try publishing while connected to a different network, such as a mobile hotspot, to help rule out any network-related issues? If the problem persists, please save the document with a new name and try Publish Online again. You can also save the file as an IDML, reopen the IDML, save it back as a new INDD file, and then test publishing that version. Additionally, please run Preflight and check for any errors or missing links/fonts.

    If none of the above helps, try creating a copy of the document and removing half the pages before publishing. This can help determine whether a specific page or object in the file is triggering the issue.

     

    Please let me know the results, and we'll take it from there.

    Best,
    Abhishek

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