Skip to main content
Participant
November 10, 2021
Question

Error 39 - An error occurred while uploading your document. Please try again.

  • November 10, 2021
  • 3 replies
  • 2526 views

Hey all,

 

Really seeking some help or guidance here, we've been experiencing issues with all of our users attempting to upload/publish a document within InDesign (This is occurring with all InDesign files and on all machines I've tested so far). 

 

I have performed a fresh installation into a virtual machine running Windows 10 (10.0.18363.1854) and version 17.0 of InDesign where the issue is occurring also.

 

I have followed https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html#sa_src=web-messaging however disabling network proxy is not an option as we're an enterprise environment.

 

I can see 200's for reaching the endpoints mentioned in various Adobe support documentation however I have been able to identify that InDesign will ignore the PAC file and attempt to go directly to some Amazon endpoints which I think is causing the error. 

 

I contacted Adobe Support via Chat and was advised my request was forwarded to an expert however I have received no communications since then or a reference number to persue the matter.

 

Is there any additional settings within InDesign where I can specify a proxy?

 

Many thanks in advance,

This topic has been closed for replies.

3 replies

Jumpenjax
Community Expert
Community Expert
December 29, 2021
Lee- Graphic Designer, Print Specialist, Photographer
Ashutosh_Mishra
Inspiring
November 15, 2021

Hi there,

 

Sorry to hear about your experience. I have sent you a DM. Please check.

 

Regards,

Ashutosh

SamuelITPAuthor
Participant
December 23, 2021

It has been over 5 weeks since posting this and I have not had any support from Adobe.

 

It is terrible that this is your support avenue is to tell users to post on your forums to then have no follow up at all.

 

Please provide me an avenue to reach your support team or escalate this further.

 

Samuel.

Community Expert
December 23, 2021

You had a reply on 15 Nov. 

Did you check your messages?

 

This is a user to user forum. 

 

There's a chat icon on this page.

https://helpx.adobe.com/ie/contact.html

 

Community Expert
November 14, 2021

I'm really not sure on this one - sorry!

 

Perhaps @Vivek12 or @Srishti Bali  could help with this?