Participating Frequently

Question

Error 39 when publishing online

Forum|Forum|9 years ago
November 9, 2016
5 replies
14761 views

InDesign is giving me an Error 39 when publishing online. I have updated my InDesign, tried publishing different files and tried multiple networks and computers (PC and Mac) same error.

R

Richard W0D45

Participant

Error 39 pops up each time I try to publish online. I am the IT department in my small office setting. Is there a simple fix to thisz/

Robert at ID-Tasker

Legend

@Richard W0D45

https://helpx.adobe.com/ie/indesign/kb/troubleshoot-publish-online-errors.html

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n_6428

Participant

Hi @Richard W0D45,
Thanks for wirtting to us.
Could you please help us in investing the issue by providing below information.
- Is this happening on Win or Mac?
- Are you in proxy environment?
- Does troubleshooting steps mentioned in below the link help. If yes, please let us know which step help : https://helpx.adobe.com/ie/indesign/kb/troubleshoot-publish-online-errors.html

Thanks
Naina
(Adobe Team)

M

Mahesh5CF7

Participant

I am still facing the same issue even after the IT guy gave all access

Dave Creamer of IDEAS

Community Expert

Make sure your IT dept. has authorized these:

cc-api-cp.adobe.io

s3*.amazonaws.com

indd.adobe.com

on ports 80 and 443

Reference:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

David Creamer: Community Expert (ACI and ACE 1995-2023)

E

exciting_operator31032

Participant

Hi,
@Adobe would be nice if you mention somewhere in your documentation that Adobe CANNOT hanlde HTTPS Inspection. I was facing some issues for at least 2 months, we allowed access to all the mentioned URLs, but it is not enough.
I hope this message is helpfull for somebody 🙂

M

mueln19501461

Participant

You can try the following steps:

- close your software
- go to the Library folder (hold the button "option" on the menu bar in Finder when you clicked "Go")

- open the "Preferences" folder, find the folder "Adobe InDesign"

- put the folder "Adobe InDesign" into the Trash

- restart the software

sallys50839092

Participant

Same problem.

I think its linked to a problem i have had with AVG - I now have Avast (which seems to be a AVG version). With AVG it was blocking PDF attachments - incoming and out going on outlook emails. I had to turn off Email scanning to get it to work but any emails already sent or received - the pdf was gone! With Avast my IT guy managed to sort it out. Now I have this error #39 when i try to update a published file. I am trying out turning off all the APP protection settings but would prefer to have the URL to add to the scanning system as safe or not to be scanned. How do I get this? Or is there a different way. As regards the comment stating what to do; the time zone is set by Microsoft (therefore its constantly 5 mins slow). Is there a time setting on InDesign? Also the proxy settings - where are these and how do I turn them off? Certainly I have a network connection!

Either way its a serious issue as this was a great way to ensure everyone had the latest version.

Monica Singh

Adobe Employee

Hi Nick,

Can you please try the following:

• Set the system time accurately and retry.

• Check network connection.

• Remove proxy settings if any (NTLM is not supported, rest should be reported here)

If it still does not work, please send the exact screenshot of the error with ID so that i can further investigate

Regards,

Monica SIngh

R

rebeccan9429126

Participant

I have the same issue

N

nickf62818872Author

Participating Frequently

Hey Rebecca and Monica,

After a lengthy session with my IT guy, it was a firewall issue with our network security. If adobe could publish a list of exceptions needed to use this feature, that would be very helpful.

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