Error al cargar o colocar imágenes en Documentos.

Question

Con las últimas actualizaciones del programa, si o si y constantemente, cuando coloco, inserto una imagen en mis documentos, el cursor empieza a dar vueltas como si estuviera realizando algún proceso. No cambia, no se arregla, puedo seguir manipulando objetos y textos, pero estos no aparecen, ej, copio y pego un texto y pareciera que se realiza la acción, pero no se despliega nada.

Cierro el documento y el programa se queda congelado, no se puede cerrar normalmente y tengo que resetearlo desde el administrador de tareas. Solo así se vuelve a resetear y funciona bien hasta que tengo la necesidad de colocar otra imagen y pasa lo mismo y lo mismo y lo mismo.

😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤

Mike Witherell · Accepted Answer

Preferences > Generative AI > turn OFF both checkbox switches. OK. Restart InDesign.

Bill Silbert · Answer

Try resetting your InDesign preferences. This will restore the program to its defaults and, hopefully fix the issue.

To reset preferences on Windows:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

The preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

If this does not help then please provide the exact versions of InDesign and Windows that you are using.

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