Inspiring

Answered

Error "asio async_connect error asio.system:10061" starting InDesign Server

Forum|Forum|3 years ago
December 29, 2022
4 replies
6206 views

Anyone seen this before, or have ANY suggestions?

Currently running IDS 2021 (v17). No issues. Created a package for IDS 2022 (V18) and installed. When we run the V18 "InDesignServer.com -configuration test1" from the command line (to ensure all is working correctly), all looks good, but then we get:
[2022-12-29 10:19:56] [info] asio async_connect error: asio.system:10061 (No connection could be made because the target machine actively refused it.)
[2022-12-29 10:19:56] [info] Error getting remote endpoint: asio.system:10057 (A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied.)
[2022-12-29 10:19:56] [error] handle_connect error: No connection could be made because the target machine actively refused it.

We do NOT have this problem on the same physical box, running the SAME command line again V17. I have searched for instances of this error, to no avail.

Activation billing and install

This topic has been closed for replies.

Correct answer PSSTech

I finally heard back from Official Adobe Support. Apparently this is a KNOWN issue that affects some InDesign V18 installations. It has so far happened on BOTH of ours.

We have been told we can safely ignore the errors, and a future version should remove the errors... Of course no ETA on the next release.

Paul

P

PSSTechAuthorCorrect answer

Inspiring

I finally heard back from Official Adobe Support. Apparently this is a KNOWN issue that affects some InDesign V18 installations. It has so far happened on BOTH of ours.

We have been told we can safely ignore the errors, and a future version should remove the errors... Of course no ETA on the next release.

Paul

P

PSSTechAuthor

Inspiring

Latest update. The next version did remove the error. But now, the latest version brought the error back. Ignoring the error seems to be ok..

C

Carlo de Boer

Participant

I can confirm that it is back.

I was solved in InDesign Server 18.2.1 and it is back in the latest release of InDesign Server, 18.3.0. Pretty weird. And indeed, we can ignore these errors, although they look pretty alarming. With InDesign Server 18.3.0 we get:

InDesignServer.com -port 120231
================================================================================
.  InDesign Server Version 18.3 x64
.  Copyright 1999-2022 Adobe Inc. and its licensors.
.  All rights reserved. See the other legal notices in the ReadMe.
================================================================================
Thu Jul 20 14:24:26 2023 INFO   [server] Initializing
Thu Jul 20 14:24:26 2023 INFO   [server] Loading the application
Thu Jul 20 14:24:26 2023 INFO   [server] Restoring Object Model
Thu Jul 20 14:24:26 2023 INFO   [server] Scanning for plug-ins
Thu Jul 20 14:24:26 2023 INFO   [server] Initializing plug-ins
Thu Jul 20 14:24:26 2023 INFO   [server] Starting up Service Registry
Thu Jul 20 14:24:27 2023 INFO   [server] Executing startup services
Thu Jul 20 14:24:27 2023 INFO   [server] Using configuration configuration_120231
Thu Jul 20 14:24:27 2023 INFO   [server] Initializing Application
Thu Jul 20 14:24:27 2023 INFO   [server] Completing Initialization
Thu Jul 20 14:24:27 2023 INFO   [server] Image previews are off
Thu Jul 20 14:24:27 2023 INFO   [server] Server Running
Thu Jul 20 14:24:27 2023 INFO   [javascript] Executing File: D:\Program Files\Adobe\Adobe InDesign Server 2023 - 1830\Scripts\startup scripts\ConnectInstancesToESTK.js
Thu Jul 20 14:24:27 2023 INFO   [javascript] Executing File: D:\Program Files\Adobe\Adobe InDesign Server 2023 - 1830\Scripts\converturltohyperlink\startup scripts\ConvertURLToHyperlinkMenuItemLoader.jsx
Thu Jul 20 14:24:27 2023 INFO   [javascript] Executing File: D:\Program Files\Adobe\Adobe InDesign Server 2023 - 1830\Scripts\converturltohyperlink\ConvertURLToHyperlinkMenuItem.jsxbin
Thu Jul 20 14:24:27 2023 INFO   [soap] Servicing SOAP requests on port 120231
[2023-07-20 14:24:28] [info] asio async_connect error: asio.system:10061 (No connection could be made because the target machine actively refused it.)
[2023-07-20 14:24:28] [info] Error getting remote endpoint: asio.system:10057 (A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied.)
[2023-07-20 14:24:28] [error] handle_connect error: No connection could be made because the target machine actively refused it.

And then it just works. We reported the issue to Adobe directly and hopefully it will (and stay...) resolved in upcoming versions.

-- Carlo

L

Laubender

Community Expert

Hi @PSSTech ,

I would look into the file ConnectInstancesToESTK.js.

It seems that something goes wrong with that. It is working with version 17 but not with version 18.

Regards,
Uwe Laubender
( Adobe Community Expert )

Robert at ID-Tasker

Legend

I've found this earlier - but didn't think it would be relevant:

https://community.adobe.com/t5/indesign-discussions/problem-with-launching-indesign-server-and-link-with-extendscript-toolkit/td-p/11800225

Robert at ID-Tasker

Legend

But V17 is completely different "process" from V18 ?

I'm pretty sure they don't share the same config data ?

It's like many virtual servers on a same physical server. One have nothing to do with the other...

Like I've said - never used / configured one - but have some other experience 😉 so maybe fresh perspective will help 😉 ? can you show this "InDesignServer.com -configuration test1" - without your login details of course ?? Maybe there will be some clues ? Have you checked for case-sensitivity ?

Have you tred to reset your V18 ID Server ?

...

From the description of the errors - looks like there is a problem with authentication / login credentials ? Or options ?

asio.system:10061 (No connection could be made because the target machine actively refused it.)

asio.system:10057 (A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied.)

No connection could be made because the target machine actively refused it.

For me it's a clear example of problems with authentication ? Either because you have wrong login details - case sensitive ? - or maybe some process is not activated on the server ?

But like I've said - just guessing and brainstorming 😞

P

PSSTechAuthor

Inspiring

I know they don't share the config data. That should not be of concern here. What authentication are you talking about? I am just trying to START the instance. Not making any connection to it. Unless it is the "license authentication" that you are mentioning?

Here is the output of starting the new instance:

C:\Program Files\Adobe\Adobe InDesign Server 2023>InDesignServer.com -configuration test1
================================================================================
. InDesign Server Version 18.0 x64
. Copyright 1999-2022 Adobe Inc. and its licensors.
. All rights reserved. See the other legal notices in the ReadMe.
================================================================================
Thu Dec 29 13:27:21 2022 INFO [server] Initializing
Thu Dec 29 13:27:21 2022 INFO [server] Loading the application
Thu Dec 29 13:27:21 2022 INFO [server] Scanning for plug-ins
Thu Dec 29 13:27:21 2022 INFO [server] Registering 116 plug-ins
Thu Dec 29 13:27:21 2022 INFO [server] Completing Object Model
Thu Dec 29 13:27:21 2022 INFO [server] Saving Object Model
Thu Dec 29 13:27:21 2022 INFO [server] Initializing plug-ins
Thu Dec 29 13:27:21 2022 INFO [server] Calling Early Initializers
Thu Dec 29 13:27:21 2022 INFO [server] Starting up Service Registry
Thu Dec 29 13:27:21 2022 INFO [server] Executing startup services
Thu Dec 29 13:27:21 2022 INFO [server] Using configuration test1
Thu Dec 29 13:27:21 2022 INFO [server] Initializing Application
Thu Dec 29 13:27:22 2022 INFO [server] Completing Initialization
Thu Dec 29 13:27:22 2022 INFO [server] Calling Late Initializers
[2022-12-29 13:27:23] [info] asio async_connect error: asio.system:10061 (No connection could be made because the target machine actively refused it.)
[2022-12-29 13:27:23] [info] Error getting remote endpoint: asio.system:10057 (A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied.)
[2022-12-29 13:27:23] [error] handle_connect error: No connection could be made because the target machine actively refused it.

P

PSSTechAuthor

Inspiring

And here is the same startup of the existing V17.x install.

C:\Program Files\Adobe\Adobe InDesign Server 2022>InDesignServer.com -configuration test1
================================================================================
. InDesign Server Version 17.0 x64
. Copyright 1999-2022 Adobe Inc. and its licensors.
. All rights reserved. See the other legal notices in the ReadMe.
================================================================================
Thu Dec 29 13:30:16 2022 INFO [server] Initializing
Thu Dec 29 13:30:16 2022 INFO [server] Loading the application
Thu Dec 29 13:30:16 2022 INFO [server] Scanning for plug-ins
Thu Dec 29 13:30:16 2022 INFO [server] Registering 115 plug-ins
Thu Dec 29 13:30:16 2022 INFO [server] Completing Object Model
Thu Dec 29 13:30:16 2022 INFO [server] Saving Object Model
Thu Dec 29 13:30:16 2022 INFO [server] Initializing plug-ins
Thu Dec 29 13:30:16 2022 INFO [server] Calling Early Initializers
Thu Dec 29 13:30:16 2022 INFO [server] Starting up Service Registry
Thu Dec 29 13:30:17 2022 INFO [server] Executing startup services
Thu Dec 29 13:30:17 2022 INFO [server] Using configuration test1
Thu Dec 29 13:30:17 2022 INFO [server] Initializing Application
Thu Dec 29 13:30:17 2022 INFO [server] Completing Initialization
Thu Dec 29 13:30:17 2022 INFO [server] Calling Late Initializers
Thu Dec 29 13:30:50 2022 INFO [server] Image previews are off
Thu Dec 29 13:30:50 2022 INFO [server] Server Running
Thu Dec 29 13:30:50 2022 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign Server 2022\Scripts\startup scripts\ConnectInstancesToESTK.js
Thu Dec 29 13:30:50 2022 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign Server 2022\Scripts\converturltohyperlink\startup scripts\ConvertURLToHyperlinkMenuItemLoader.jsx
Thu Dec 29 13:30:50 2022 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign Server 2022\Scripts\converturltohyperlink\ConvertURLToHyperlinkMenuItem.jsxbin