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3 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
December 5, 2024

Hi @Vormgeving364664883gww,

 

Thank you for reaching out, and I’m sorry to hear about the trouble with your InDesign file. To help troubleshoot this issue further, could you please provide the following details?

  1. Which version of InDesign are you using?
  2. Could you share the details of your OS (e.g., Windows 11 or macOS 14)?
  3. Are you able to open other InDesign files normally, or is this issue specific to this file?
  4. Where is the file stored? Is it saved locally on your machine, in the Creative Cloud, or on a remote server?
  5. If possible, could you share a screen recording of the workflow leading to the error?

Additionally, I recommend checking this article on troubleshooting file issues and trying the suggested steps: Troubleshoot Damaged File Issues.

Let me know once you’ve tried these steps or share the requested details so I can assist you further.

 

Best,
Abhishek Rao

V
Vormgeving364664883gwwAuthor
Participant
December 5, 2024

Yes it is specific this file im using the indesign 2025 newest version. 

I already walked trough the steps but cant open the file 

 

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
December 5, 2024

Hi @Vormgeving364664883gww,

 

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in InDesign when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3D4qjS4) to see if it resolves the problem. To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Lastly, I would like to know if you shared your file with idfile@adobe.com, as per the damaged document troubleshooting article. If yes, please let me know, and I will check with the product team regarding this issue.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Thanks,
Abhishek Rao

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