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päivig87902005
Participant
May 20, 2020
Answered

Error Code 6 / InDesign CC

  • May 20, 2020
  • 3 replies
  • 17016 views

I tried to open my InDesign file and opened partially but I got the prompt "Could not complete your request because of a database error. The file "FI MI SommarREA 2020" is damaged (Error code:6)." 

Is there a way to recover the file somehow? 

Thanks! 

Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. Manan has given correct suggestion that you can send the corrupted file to us.

There is one thing I'd like you to try though. Please change Data Recovery folder destination under Preferences > File Handling. You can select any local folder or create one. Once done, try to open your file again.

See if it helps.

 

Regards,

Ashutosh

3 replies

B
brandovo
Participant
January 19, 2024

hi, the same thing with my file. I've done everything above with no result. I've made actualizations, changed the Data Recovery folder, ersrted computer, etc. Nothing worked. Please help, Thanks.

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
February 1, 2024

Hi,

 

Sorry to hear about the trouble. Please try the suggestions shared here. If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible. 

Thanks

Rishabh

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
May 20, 2020

Hi there,

 

Sorry to hear about your experience. Manan has given correct suggestion that you can send the corrupted file to us.

There is one thing I'd like you to try though. Please change Data Recovery folder destination under Preferences > File Handling. You can select any local folder or create one. Once done, try to open your file again.

See if it helps.

 

Regards,

Ashutosh

    P
    päivig87902005Author
    Participant
    May 29, 2020

    Hi Ashutosh,

    Thanks for a quick reply - it worked! 

     

    Regards,

    Päivi

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 20, 2020

    Send the document to adobe via email at corrupt_indesign_docs@adobe.com

    I am not sure how proactively Adobe engineering team will respond back. If you are short of time and want a paid service then you can also try Markzware's solution

    https://markzware.com/products/file-recovery-service/

     

    -Manan

    -Manan
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