Error Getting Invited People - Indesign share file for review feature

Forum|Forum|5 years ago
June 24, 2020
14 replies
4848 views

I am trying to share my InDesign file with my client to review but it always gives me an error “Error Getting Invited People” I have tried restarting my mac but still no luck.

Thanks

Hammad

D

Dovile23072679iixd

Participating Frequently

Please fix this. I see that 5 years past since this post was created but we still have this problem. It's really enoying. The only solution that works is close and reopen the file. After 100th time sometimes it works. I have work to do, I have no time playing around with Indesign.

I'm using w11, Indesign is updated

Anubhav M

Community Manager

Hello @Dovile23072679iixd,

That does seem strange. Could you share more details, like the version of the OS/InDesign installed, if this happens with specific files/users, and a small screen recording of your workflow when you encounter this problem, so we can better assist you?

Looking forward to hearing from you.

Anubhav

EmLewis

Participant

I'm having the same issue with the latest update v 18.2.1.

Please let me know when this bug has been fixed. 🙂

J

jeanloudes

Participating Frequently

In 2022 and still having this problem.

V

vincentj70013477

Participant

Mine finally worked recently. Invite goes out. And one colleague got it to work, logging in with their Adobe account (though that should be optional), and providing feedback.

But, some invitees cannot access. Logging in with their Adobe account gives "...400. That’s an error. Error: malformed_certificate..." Not sure about trying to just give feedback as guest.

I got same error when I was invited to feedback on Adobe Acrobat file via same feature.

We are a school, and could be something to do with enterprise Adobe account transitions...

C

crosscountryint

Participant

I am having similar issues intermittently. When adding people to a Share for review I am getting the attached message quite a lot. Seems to work sometimes and sometimes not, very frustrating!

Ashutosh_Mishra

Inspiring

Hi All,

Apologies for the inconvenience. We have some issues going on with PDF Services & others. You may check the status of these services on Adobe Status page(https://status.adobe.com/). We're in the process of resolving the issues & appreciate your patience.

Regards,

Ashutosh

PhoolR

Participating Frequently

So it seems to be back, but I now have a new review file with no comments. so frustrating.

kristinee48662724

Participant

Hi Hammad, we are also having the same issue. I have reset preferences, I'm using the most updated version, I've restarted InDesign and my Mac but keep getting the same error. We are going back to using Trello/Asana for now.

Adobe...Any patches available? This is a great feature but not if we can't see the comments!