Error message: Cannot handle the request because a modal dialog or alert is active.

My InDesign isn't working correctly. I can open the applicaiton, but can't create a new document or do any other functions. Ideas?

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Correct answer cmgap

Have you power cycled your computer? How long has this been happening? Have you tried resetting your preferences: https://helpx.adobe.com/au/indesign/user-guide.html/au/indesign/using/setting-preferences.ug.html

Inspiring

Hi there,

I hope your issues is resolved now. If it isn't, I'd request you to follow this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) & let us know if it helps.

Regards,

Ashutosh

Correct answer

Community Expert

Have you power cycled your computer? How long has this been happening? Have you tried resetting your preferences: https://helpx.adobe.com/au/indesign/user-guide.html/au/indesign/using/setting-preferences.ug.html

Participant

If you mean "shut down and restart" I have done that a couple of times.

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