Error Message Displayed When I Click Any Adobe InDesign Document in Windows Explorer

Question

Hello,

I had some corrupted Adobe InDesign documents in my Assembled Book. I removed the corruption that caused the problem and confirmed the Adobe InDesign documents were no longer corrupted. I uninstalled Adobe InDesign 20.1 x64 keeping the Adobe InDesign Preferences and then reinstalled Adobe InDesign 20.1 x64. I have Windows 10.

When I click on any Adobe InDesign document using Windows Explorer, I received the following error message from the Adobe InDesign executable:

"A problem was detected with the product installation. Please reinstall the product." I uninstalled and reinstalled Adobe InDesign 20.1 x64, but the problem still persists. Before the corruption happened, I could invoke any Adobe InDesign document using Windows Explorer.

When I use the Creative Cloud Desktop to open any Adobe InDesign document, the problem does not occur. The document loads fine.

Could anyone be of help?

Thanks for your kind help,

Edward

edwarde16919149 · Accepted Answer

You might want to try Safe Mode as well.

Hello everyone,

I figured out why I got the error message. I had updated to Adobe InDesign 20.1 with Adobe InDesign 2025. I had a previous version of Adobe InDesign 2024 on my computer. It was this older version that tried to open the Adobe InDesign document in Windows Explorer.

I have a troubleshooting meeting with some Senior Adobe InDesign Technical Support people this morning. I will let them know the reason for the error message.

Thanks everyone for their kind help.

Edward

Robert at ID-Tasker · Answer

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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