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SweetBoo
Participant
June 15, 2023
Answered

Error Message on PDF files when receiving through email

  • June 15, 2023
  • 5 replies
  • 561 views

All of a sudden, several clients are saying they can't open the PDF files I'm sending them, although they open perfectly fine on my end. This has never happened before. Anyone have experience with this? Very frustrating.

      This topic has been closed for replies.
      Correct answer John T Smith

      Open the files in Acrobat and save with a new name and send those files

      5 replies

      Robert at ID-Tasker
      Robert at ID-Tasker
      Legend
      August 20, 2023

      Try to ZIP it first. 

       

      G
      g31773782hpv1
      Participant
      August 19, 2023

      Received the my files 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 15, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

       

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

       

      <moved from using the community>

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 15, 2023
      • Which app are you using to create PDF files?
      • Which PDF reader do your clients use to open them?
      • What error messages are they seeing?
      • Ideally, the attached files should be saved to user's device & viewed in latest version of Acrobat.

       

      FREE Acrobat Reader -- view, comment & sign PDF.
      https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

      Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
      https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

       

       

      Nancy O'Shea— Product User & Community Expert
      S
      SweetBooAuthor
      Participant
      June 16, 2023

      I always save or export them as Adobe Acrobat files from within the program (InDesign or Illustrator).

      No idea what PDF reader, as this has never happened before so have never questioned.

      Error message says file is damaged and can't be opened.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      June 15, 2023

      When you post a question you always need to tell the Adobe program you are using
      There are MANY programs in a full subscription, plus other non-subscription programs
      Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

        S
        SweetBooAuthor
        Participant
        June 15, 2023

        They are files created in either InDesign or Illustrator and then saved as a PDF.

        John T Smith
        Community Expert
        John T SmithCommunity ExpertCorrect answer
        Community Expert
        June 15, 2023

        Open the files in Acrobat and save with a new name and send those files

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