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Ellen30229510lbb1
Participant
June 1, 2023
Answered

error message when trying to package InDesign file

  • June 1, 2023
  • 2 replies
  • 1439 views

I am trying to package an InDesign file and am receiving an error message. "This document contains links to files/URL(s) that are not accessible. Please check your network connectivity or the original source of content." There are no errors in preflight. Placed graphics are linked. URLs in the document are correct. I am on Mac OS 13.4 and InDesign 2023 (just upgraded.)

    Correct answer Enchanted_difference1549

    Hello, I had a similar case solved just because MacOS (or the user) didn't grant InDesign access to "desktop" or "download folder" etc or even "complete disk access". Do check those settings in System Settings > Privacy and Security > File and Folders and check whether InDesign has all the right switches set up.

    2 replies

    Enchanted_difference1549
    Enchanted_difference1549Correct answer
    Inspiring
    June 15, 2024

    Hello, I had a similar case solved just because MacOS (or the user) didn't grant InDesign access to "desktop" or "download folder" etc or even "complete disk access". Do check those settings in System Settings > Privacy and Security > File and Folders and check whether InDesign has all the right switches set up.

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      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      June 16, 2024

      The Mac OS is a disaster - I hate Macs 

      When I got the M3 processor Mac - anytime I went to do anything - 'are you sure you want to access files on the desktop'? 
      YES I want to access files on the COMPUTER!

       

      'Do you want InDesign to have access to video' 

      YES I want to use the computer the way I want to use it.

      I went through about a week of constant access queries from the OS.

       

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      June 2, 2023

      Are all of your imported graphics resident on your hard drive or are you working across a network or cloud server? If there are any items not actually on your hard drive try downloading them to your hard drive and importing them into the InDesign file. Then try doing the collect. This way you can know for sure whether it is a document problem or a server issue. If it is a document issue you could try exporting the file as an IDML and then opening that in your version of InDesign. This process can remove some corruption from files.

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      Ellen30229510lbb1Author
      Participant
      June 2, 2023

      Thank you Bill! I exported as IDML and relinked files and that resolved the issue.

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      June 2, 2023

      Happy to help.

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