Error when exporting document produced on a Mac from a Windows

We have recently had a document produced by an external designer on a Mac, and then shared with myself (Windows user) and my colleague (Mac user).

When I try to export to PDF (Windows user) I receive the following error, but my Mac colleague does not:

This is not the first document produced by this external designer over the past several years, but it is the first time we have had this error.

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Community Expert

First, can you show us what the errors are.

Expand the disclosure triangle to see the two errors:

Participating Frequently

I get this error, but, my Mac colleague does not get these errors (there's also no HEIF or HEIC files in the doc):

Community Expert

Try that

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