Error while opening ID files: Either the file doesn't exist or you don't have permission to open

Question

Hi!I updated my indesign and now I can´t open my files! The text is in swedish but it says that "Either the file don´t exist or I don´t have the readingrights or the file is used in another program."PLEASE, I´m desperate. I have customers waiting and I can´t get to their folders and stuff.What is wrong?Kindly regardsCamilla

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Srishti_Bali · Answer

Hi Camilla,

So sorry to hear about this. I agree with the point mentioned by Bob. Try saving the file on Local hard drive and check how it works from there. If that doesn't help either, I would request if you can share a few more details like:

OS and version of InDesign
Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the creative cloud and share the download link.
Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

Regards,

Srishti

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