Errors opening/saving/packaging files in Indesign CC 2019 (mac OS 10.12.6)

Forum|Forum|7 years ago
October 25, 2018
3 replies
1286 views

Our whole team (7 users) are experiencing the same problems over and over.

We work on a server.

- When we open from our server a file 9 out of 10 times is says it cannot open it. It says we don't have the proper rights or it is already opened. After 3 times it's finally opening.

- Saving on our server has the same problems. It says: Cannot save the file under another name. The file is damaged.

- When making a package (on the server) it's starts packaging, after a few seconds it says, cannot package it, Can't copy publication.

We also experience a lot of problems in Illustrator too.

This topic has been closed for replies.

jorienb30705496

Participant

hello danny

we have the same problem. but only with indesign cc 2019, still we did the update! we have one cc 2018 installed on one of our imac's and it works! but perhaps it is a problem with the IOS too?

iMac with cc 2019 run on 10.14

iMac with cc 2018 run on 10.13.6

we need a solution. thank you.

nicole

jorienb30705496

Participant

...mean hello danny, same problem and adobe-team, we need a solution... sorry.

P

Pijnacker01

Participating Frequently

Are the 9 out of 10 files using the same fonts?

Maybe look at checking you're fonts for corruption and also clearing the font caches.

Friendly Regards,

David Dilling

Markzware

D

dannyh31266251Author

Participating Frequently

How can I clear my font caches? We work with FontExplorer Pro.

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Pijnacker01

Participating Frequently

On the Mac, here is one method to clear your font caches;

How to Clear Font Caches with Cocktail - Adobe InDesign Font Troubleshooting - YouTube

On Windows, do a Google search, "clear font caches Windows".

hammer0909

Community Expert

I'm going to ask you to do the same thing that Adobe support is going to ask you to do but you won't have to wait on the phone. Copy your file to your local hard drive (your desktop is fine). Does it now open without a problem? Try the same with the package function although make sure you copy the links locally as well. Try packaging. Does it work? If it works locally but not on the server, there's something going on on the server side of things and Adobe can't help you with that. If it's still happening, then we can dive in a bit deeper. One thing I can tell you often trips up the package function is if you have unique characters in the InDesign file name or the names of the links that are placed in the InDesign file.