Errors when trying to publish online

Question

For the past week, I have been trying to publish documents online through InDesign. I have gotten the following errors: #23, #22, #30, and #39. On the 'troubleshoot errors' page, these are all 'server is busy, try again later.' It's been this way for a week. My IT department looked at the network traffic, and there are no blocks. We've whitelisted cc-api-cp.adobe.io s3*.amazonaws.com indd.adobe.com. The app is updated to the most recent version. I have signed out of the app and back in. I've done all the things I know to do.

Is there something happening with Adobe's servers? Should I explore alternate solutions to publishing InDesign documents online?

Rishabh_Tiwari · Accepted Answer

Hi,

Sorry to hear about the trouble. Please try the suggestions shared by Steve and if you have an enterprise subscription and still need assistance, please contact us or create a case using this link.

Thanks

Rishabh

Steve Werner · Answer

I just did a test publishing a 10-page file with a mixture of text and graphics, and had no problems so it's not having to everyone.

Here's a list of error codes in case it helps you:

https://helpx.adobe.com/indesign/kb/troudbleshoot-publish-online-errors.html

How large are the files? Do the have a lot of large graphics? Interactivity?

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