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FlyingHand
FlyingHand
Participant
June 16, 2020
Answered

Export (JPEG, PNG, etc) no longer functioning with InDesin 15.1 on macOS 10.15.5

  • June 16, 2020
  • 2 replies
  • 636 views

As of today (InDesign v. 15.1 update, running on Mac OS Catalina 10.15.5), I'm no longer able to export image files from InDesign using File > Export. Have tried restarting my machine, wiping my InDesign preferences, etc. 

 

When I attempt to export – any number of pages, any combination of settings – nothing ever pops up in background tasts and nothing populates in the selected export folder. Anyone else having this issue? 

 

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer FlyingHand

Thank you for looking in to it so quickly – I was using a completely stock (and new) install of InDesign and still couldn't get the files to export ... until I changed the destination. It seems that the external volume I was attempting to export to wouldn't allow me to export the files (or, alternately, wiped them out immediately upon processing). 

 

It's an odd error – not one I've ever seen before, but I've now got a completely local workflow - file path going and it seems to be working again! 

 

Appreciate the help! 

2 replies

Progressive Graphics VB
Progressive Graphics VB
Inspiring
June 16, 2020

Hello,

Can I ask how big the pages are and what dpi you are attempting to use?

FlyingHand
FlyingHandAuthor
Participant
June 16, 2020

Just very simple vector files with zero transparency and very uncomplicated paths exported at 300 dpi – but it looks like it was ultimately the destination of the files and not the file specs itself that was causing the issue? 

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    June 16, 2020

    Hi there,

     

    Sorry to hear about your experience. We tried to replicate this on our end but could not. Would you mind sharing some more information like:

    1. Is it happening with specific files?

    2. Are you using any third party plugin with InDesign?

    3. Is there any other account available for you to try exporting? (If not, please follow steps provided on this link to create a new user and try working on InDesign there and let us know how it goes.)

    Also, you may try starting your machine in safe mode and see how InDesign is performing.

     

    Looking forward to your response.

     

    Regards,

    Ashutosh

    FlyingHand
    FlyingHandAuthorCorrect answer
    Participant
    June 16, 2020

    Thank you for looking in to it so quickly – I was using a completely stock (and new) install of InDesign and still couldn't get the files to export ... until I changed the destination. It seems that the external volume I was attempting to export to wouldn't allow me to export the files (or, alternately, wiped them out immediately upon processing). 

     

    It's an odd error – not one I've ever seen before, but I've now got a completely local workflow - file path going and it seems to be working again! 

     

    Appreciate the help! 

      Progressive Graphics VB
      Progressive Graphics VB
      Inspiring
      June 16, 2020

      I had the same issue when exporting to PDFs recently and found it to be a file sharing issue from the OS update. After dropping the connection with the external volume and reconnecting things were fine.

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