Inspiring

Answered

Failed to export PDF Indesign 2022

Forum|Forum|4 years ago
January 27, 2022
13 replies
25845 views

One of our users is having issues exporting PDFs from InDesign.

Apparently everyone else can export the PDF just fine but she is unable to, copying the PDF settings from another user who was working and trying it on hers still failed to export.

I can export a few pages at once until it fails but the user doesn't want to delete any images because it's working on the other PCs.

They are using Sharepoint and OneDrive sync to access the files and all the images. She has permission to all the folders that the other users has.

The file path for each item I believe is different because it goes through C\Users\*user*\One Drive ...

This did affect the links but even after removing the links that errored, it was still unable to export.

I've uninstalled and re-installed InDesign but I don't use InDesign enough to have good troubleshooting skills. I can't even find any log files to see whats going wrong, it just fails with no useful errors.

I created a blank document and exported that just fine but the user doesn't have time to individually export the pages to find out what one is causing issues when someone else can export just fine.

We have moved and setup the user on a new PC, local accounts so nothing was copied over and it's still happening.

I don't know what else to try to get this to export correctly, or even where to look to find what's causing the issue.

It's not just one document that's causing the issues, last year they were also having issues exporting another InDesign document.

If you need anymore information, let me know.

This topic has been closed for replies.

Correct answer Ty-Grr

Is there anyway I can export someones InDesign preferences because I tested on another users device and there were a lot more prompts / notifications that showed up when going to export, mentioned of overlapping text whereas the user who cant export didnt see any of that.

I just want to see what may be different on both devices to prevent one from exporting and one from being able to.

InDesign exporting for the user is now working again, I have no idea what was done to resolve it but its now working again.

I believe it may have been the version the other users were editing the documents on. The other users are now up to date and have had no issues.

we'd tested this on 2 of the documents that wouldnt export and it works fine.

Show previous replies

F

Farhan24651834in2x

Participant

Hello,

I am facing the same issue with Indesign. Updated to the latest version and am the sole user working on the file. I finished one of my project today and tried exporting it to PDF when it began poping the error- Failed to export PDF. Tried saving a copy, restart Indesign, restart PC, even created a new document and copied all the contents but no luck! Then I tried to export my other files and i just can't export anything now.

Somebody please advise.

T

Ty-GrrAuthor

Inspiring

Good Morning,

I have tried all of this, with the first document that was tried, I eventually managed to export it by removing pretty much all the content from the document but that isnt ideal for the user as everyone else can export the document as it is but with this user, we have to remove some of the content.

I'd restarted the PC and completed windows updates, I tried saving a copy and doing that, didnt work. I also copied the other users export settings to see if that did anything but it didnt.

Jumpenjax

Community Expert

Can you package the file. This way it generates the pdf?

Lee- Graphic Designer, Print Specialist, Photographer

BobLevine

Community Expert

What version of InDesign? What operating system? What error messages are you getting? If you have any smart sync features enabled in Sharepoint / Onedrive, turn it off.

T

Ty-GrrAuthor

Inspiring

The latest version of InDesign from Creative Cloud, unsure of the version number.

Windows 10 20H2

Only error message is when exporting to PDF is it fails, checking the background task says "Failed to export PDF".

Due to size of Sharepoint, all of our users have "download as you use the files" enabled. OneDrive settings are the same between users.

BobLevine

Community Expert

Due to size of Sharepoint, all of our users have "download as you use the files" enabled. OneDrive settings are the same between users.

By @Ty-Grr

There is no way to eliminate this as the cause. If you copy the files to a local drive where they're all available, can you create a PDF? If so, you have your answer. InDesign will time out waiting for those files to download.

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