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Bowden_2001
Participant
July 31, 2026
Question

Failure on page ** Error message stopping me from exporting my document

  • July 31, 2026
  • 4 replies
  • 30 views

Hi everybody,
I recently had an issue in InDesign that prevented me from exporting my document.
Every time I tried to export it would come up with an error message saying '’Possible cause of failure is present on spread with page number 24’ We tried deleting the spread and then the same error message would pop up but with a different page number ''Possible cause of failure is present on spread with page number 9'’ and it kept moving. 
All the links were working, and we have used this template hundreds of times and never had any issues.
My colleague seems to think it could be due to slow internet and the document was having trouble finding the files to export. Could this be the case?
Any suggestions are appreciated as this caused us to miss a tender submission deadline and we really don't want it happening again.
Thank you
 

    4 replies

    Abhishek Rao
    Community Manager
    Community Manager
    August 3, 2026

    Hi @Bowden_2001,


    I just wanted to check in and see if you had a chance to try the suggestions shared by the experts. Were you able to identify the cause of the export failure, or are you still experiencing the same issue?


    If the problem persists, please let us know which of the suggested steps you've already tried and what the results were. We'll be happy to continue investigating with you.

    Abhishek

    Mike Witherell
    Community Expert
    Community Expert
    July 31, 2026

    Did you give InDesign the permission to have Full Disk Access (if macOS)? 

    Mike Witherell
    Monika Gause
    Community Expert
    Community Expert
    July 31, 2026

    Are there EPS files placed in the document?

    Community Expert
    July 31, 2026

    Maybe the document is corrupted. Try the following

    1. Export to IDML and resave as INDD and then try to export
    2. Create a new document and move the pages or probably pageitems to the new document and then export
    3. Remove all the links and see if the export happens. If so then bring back the links one by one to figure out the link that might have. problem
    4. If the links are present in a synced drive move them to a local drive and then try
    -Manan