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Participant
Feb 20, 2024 1:25 AM UTC
Question

Failure to Publish Online Link - Error #18

Hi all,

 

I've been trying for days to solve an issue with publishing online links from INDD files.

 

Every time the export reaches 100%, I'm presented with a pop-up that states 'An error occured while uploading your document. Please try again. ERROR #18'

 

I understand that ERROR #18 refers to a failure to connect with the internet network, but I am 100% connected to the internet - it's just that Indesign fails to export the file. The file is not corrupt, and my INDD app is running smoothly otherwise.

 

I've already tried:

- changing internet networks

- uninstalling INDD

- installing previous versions of INDD and trying to export

- uninstalling/re-installing entire Adobe CC system

- Using the Adobe Clean tool to clean INDD + other CC apps

- checking if the file is corrupt/saving copies of my INDD file to external hardrives

- restarting my laptop

 

I'm desperate to get this working as it's part of my job, so any help would be greatly recommended. I'm running macOS Monterey 12.1.

 

Thank you !

28 replies

Barb Binder
Community Expert
Community Expert
Feb 20, 2024 1:39 AM UTC

Have you seen this page? 

https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html

 

It includes the following instruction:

... send an email with your InDesign document package to sharewithid@adobe.com with the title: "PublishOnline document-specific upload error

 

~Barb   

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~Barb at Rocky Mountain Training