Failure to uninstall Indesign

Forum|Forum|3 years ago
December 12, 2022
4 replies
534 views

After a trial period, I unsuscribed and I cannot uninstall Indesign via PC parametres (add/remove app). The adobe client chat service proposed me to remove it via the "finder". Is there a better /cleaner way to remove Indesign ? (The app does not appear on the creative cloud, just on my computer.)

Thank you

Bug

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davecourtemanche

Inspiring

App Cleaner is a free utility that works well for removing App & parts. App Zapper is a pay version.

Randy Hagan

Community Expert

Adobe has a high-performance "cleaner" that you can use to remove any trace of creative cloud applications. You can read more about it through this link.

This works much better than the uninstall option in the Creative Cloud application, in that it delves much deeper into your system and removes all traces of Creative Cloud app installations. If you're referring to being unable to completely uninstall a CC app from the Creative Cloud app, I believe you'll be much happier with the results you get from using CC Cleaner.

Hope this helps,

Randy

M

Marc27418072lgk2Author

Participant

That was what the chat guy suggested me.Btw I don't have issue with removing CC but with Indesign After trying unsuccessfuly to desisntal Indesign via the Cleaner the client service guy said I needed to contact Microsoft as it was not an Adobe issue. LoL.

Mike Witherell

Community Expert

Just in case this helps, if you have customized any folders in InDesign, the uninstall will remove everything but it will leave behind the folders and your customized files, scripts, presets, etc.

The Finder can simply trashcan anything leftover that you want gone.

Mike Witherell

M

Marc27418072lgk2Author

Participant

Btw I tried the creative app tool without success

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