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Participant
March 14, 2024
Answered

FallDownGoBoom64 error

  • March 14, 2024
  • 2 replies
  • 3011 views

I got this error message the other day. Never seen this before and a search doesn't give any results.

Anybody a clue what this means? 

Correct answer Eugene Tyson

Same here, updated, unisntall/install again from creative cloud. Preferences reset but nothing changed. Also I have sent reports. It seems in the know issues this problem it is not reported.


Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2 replies

Participant
June 3, 2024

Good, is this issue resolved or anything about how to solve it? I have the same problem when I copy/paste a page from one document to another.

Participant
June 3, 2024

The issue isn't resolved. I had the same crash this afternoon when trying to center a text in a textframe. 
Also, there have been a few updates since the first time.

Participant
June 3, 2024

Same here, updated, unisntall/install again from creative cloud. Preferences reset but nothing changed. Also I have sent reports. It seems in the know issues this problem it is not reported.

Community Expert
March 14, 2024

As far as I know it's a playful thing developers will do to identify a specific issue - if you send the report they'll see it I suppose.

It's basically something has crashed InDesign - what it was I don't know

 

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How and when did the error occur?

What are you doing when the error occurs?

Is it opening a file, closing a file, saving, using a plugin, using a certain panel? 

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Things to try

Check for Updates

 

Disable Plugins

 

Reset Preferences

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

Check System Requirements

Ensure that your computer meets the system requirements for Adobe InDesign 2024. Inadequate hardware can sometimes lead to performance issues and crashes.

 

Clean install

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Contact Adobe Support

If none of the above steps resolve the issue

HARSHIKA_VERMA
Community Manager
Community Manager
March 29, 2024

 

 

Hope you're doing well!

 

We would like to follow up on the issue. Are you able to resolve the issue by following our expert advice? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika