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File damaged error since update to v 18.4

Forum|Forum|2 years ago
July 27, 2023
2 replies
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I updated to InDesign 18.4 a few days ago and ever since I'm getting the error below when I try to save a new version of a file with an updated name (ie, v1 to v2). I have to save to a new folder and then copy it back to the folder where it should be.

"InDesign is unable to save this file. We tried, but it appears to be damaged."

How can I revert to the previous version of InDesign?

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Correct answer Mike Witherell

You can install the previous version of InDesign by going to the apps section of the Creative Cloud app.

Here is some guidance on troubleshooting your InDesign problems.

Robert at ID-Tasker

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What platform / OS version?

bump_and_runAuthor

Known Participant

PC / Win 10 Enterprise (19045.3208)

Robert at ID-Tasker

Legend

What is the destination folder?

And what kind of rights / privileges your user account have? Especially in case of InDesign?

Are you working from Admin account / account with administrator rights?

And how InDesign has been installed - from the same user or different one and "made" available to all users?

Community Expert

Correct answer

Community Expert

You can install the previous version of InDesign by going to the apps section of the Creative Cloud app.

Here is some guidance on troubleshooting your InDesign problems.

Mike Witherell

bump_and_runAuthor

Known Participant

So far, this is working. Thanks!