File does not open

Forum|Forum|2 years ago
July 11, 2023
3 replies
209 views

My computer unexpectedly shut down when I was using indesign. When I went to open the file again, the following message appeared: "Cannot open file xxx.indd. The file format may not be supported by Adobe InDesign, the plug-in that supports this format may be missing, or the file may be open in another application." There is an idlk file next to the indd file. I tried to open it in indesign but nothing happens.I've tried everything, can anyone help me?

Bug

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BobLevine

Community Expert

Try to open a copy. Also, if you're file is in a cloud folder be sure it is fully synced to your local harddrive.

D. Schulte

Participating Frequently

Try the steps explained here: https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

If this does not help, you can send the corrupted file to idfile@adobe.com and they will investigate the issue and let you know if the recovery is possible.

jmlevy

Community Expert

Delete the idlk file and try again.

T

Thaise VelosoAuthor

Participant

Thanks jmlevy,
I deleted the idlk file, tried again, but the error persists.

jmlevy

Community Expert

Try to reset preferences: quit InDesign and relaunch it while holding down the Shift, Ctrl and Alt keys [Windows], Shift, Ctrl, Alt and Cmd keys [Mac] until you see a warning message asking for confirmation.

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