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daves72820490
Participating Frequently
February 24, 2021
Question

file icons in file manager

  • February 24, 2021
  • 3 replies
  • 285 views

Ever since updated CC Indesign to newest version, my file icons in file explorer (pc) are blank?  any idea how to fix this?

Thanks

    This topic has been closed for replies.

    3 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    March 4, 2021

    It looks like this was reported as a bug here: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38973094-thumb-nail-of-indesign-saved-files-not-appearing-a.


    The InDesign team said to try:

     

    Please let us know if the below-mentioned workaround works for you:

    - Try restarting your Windows machine.
    - Use the “Restart” option and NOT “Shutdown”.

    —Adobe InDesign team

     

    Does it? There is no follow-up.

     

    ~Barb 

    ~Barb at Rocky Mountain Training
    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    February 24, 2021

    Hi Dave:

     

    I work on Macs so haven't seen this issue personally. Could it be a file association issue? Does double clicking the file in the Explorer window open the file in InDesign?

     

    ~Barb 

    ~Barb at Rocky Mountain Training
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    daves72820490Author
    Participating Frequently
    March 4, 2021

    Hi Barb.  Yes if I double click the file opens.  It really is just an annoyance,  but all works well.

    Thanks.

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    February 24, 2021

    Hi Dave:

     

    Looking at past forum posts, it seems like a complete uninstall/reinstall will solve this problem. 

     

    ~Barb 

     

     

     

    ~Barb at Rocky Mountain Training
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      daves72820490Author
      Participating Frequently
      February 24, 2021

      Hi Barb.  Thanks for your response.  Did a reinstall but it didn't work. It is just annoying, doesn't effect functionality.

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