marylittellalkdfalsdfj

Participant

Answered

file wont open 376,832 bytes (Zero bytes on disk)

Forum|Forum|5 years ago
August 6, 2020
3 replies
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i have a small text file (no images, single page) that's on dropbox. it's 377k. when i copied it to my hard drive it says it's 377k but if you open the info panel it says 376,832 bytes (Zero bytes on disk). this file won't open on my desktop or on dropbox. i have updated indesign to the latest version and i get unknown file format or plug in etc.

any ideas on how to open it?

How to

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Correct answer Ashutosh_Mishra

Hi there,

Sorry to hear about this. Would you mind sharing version of the OS & InDesign?

I'd request disabling the Smart Sync on Dropbox and let us know if it helps you out.

Looking forward to your response.

Regards,

Ashutosh

marylittellalkdfalsdfjAuthor

Participant

thank you all for your replies, the problem seems to be a dropbox problem as i had issues with photoshop files as well, so not an indesign problem.

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

Sorry to hear about this. Would you mind sharing version of the OS & InDesign?

I'd request disabling the Smart Sync on Dropbox and let us know if it helps you out.

Looking forward to your response.

Regards,

Ashutosh

Community Expert

Community Expert

Which method did you use to copy it ot your hard drive? What OS are you using?

Mike Witherell