Participant

Answered

Font issues in Indesign 17.2

Forum|Forum|3 years ago
April 4, 2022
6 replies
3760 views

After updating from Indesign 16.4.1 to 17.2 I have a disturbing issue: Indesign cannot see the fonts I am using for the company anymore (MetaOT-Book.otf)
This happens with every Indesign document. Have tried everything (restart, new installation fonts etc.), but so far the only solutions is to go back to version 16.4.1.
Can someone please help or has anyone experienced the same? Thanks

Bug

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Correct answer HARSHIKA_VERMA

Hi Hatenboer-Water,

does it help if you trash preferences and caches?

How to find the appropriate Version 17.0 folders in your system:

https://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html

Before:

Make sure InDesign is not running.

Make a backup of the Version 17.0 folders.

Regards,
Uwe Laubender

( ACP )

Hi All,

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

Let us know if you need further assistance. We'd be happy to help.

Thanks,

Harshika

M

Maresca-Smith Lisa

Participating Frequently

Still does not work!update your data because according to adobe they are working on it and will issue ANOTHER Update!

Anshul_Saini

Community Manager

Hi @Hatenboer-Water @EdwardCPI @Guillaume22584432m7c1 @Andreas23855108xxbn,

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

Regards,

Anshul Saini

M

michellef82419924

Participant

Having same issue on Windows 10 and 17.2 InDesign ... fonts work in Illustrator but not in InDesign. I use these fonts regularly so super weird they aren't working. Also FYI using FontBase

https://www.dafont.com/kiona-2.font

https://docs.microsoft.com/en-us/typography/font-list/javanese-text

E

EdwardCPI

Inspiring

It's a bug in InDesign 17.2. Roll back to 17.01 and the fonts will work as expected.

L

Laubender

Community Expert

Hi all,

please comment and vote for fixing the bug at InDesign UserVoice:

installed font missing InDesign 17.2 macOS 12.3 (Monterey) and macOS Catalina
Tom Moulaert, Mar 29, 2022
https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font-missing-indesign-17-2-macos-12-3-m

Regards,
Uwe Laubender

( ACP )

Hatenboer-WaterAuthor

Participant

Done. Thanks!

E

EdwardCPI

Inspiring

It's a bug in 17.2. Some have had success rolling back to 17.1. I rolled back to 17.01.

G

Guillaume22584432m7c1

Participant

Same here, only managed to fix it by installing the previous version and restartin g the system, hope this gets patched / figured out soon!

A

Andreas23855108xxbn

Participant

I have exactly the same issue with 17.2. The only solution was to go back to 16.4. Sice I ruled out everything else, it seems to be an InDesign bug. Patch required.

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